Information Technology (IT) Intern
About The Position
This internship is designed to provide hands-on experience in Information Technology, business systems, data analytics, and end-user support within a collaborative nonprofit environment. The IT Intern will gain exposure to real-world technology projects, enterprise applications, data reporting, process improvement initiatives, and help desk operations while working alongside experienced IT professionals. This is an excellent opportunity for students and aspiring technology professionals seeking practical experience in systems administration, data analytics, CRM management, automation, and technical support.
Requirements
- Currently pursuing a degree in Information Technology, Computer Science, Cybersecurity, Data Analytics, Management Information Systems, or a related field.
- Basic understanding of computer hardware, operating systems, and networking concepts.
- Familiarity with Microsoft Windows and Microsoft 365 applications.
- Experience using Microsoft Excel, Word, PowerPoint, and Outlook.
- Interest in cyber security, business intelligence, automation, or technical support.
- Strong customer service and communication skills.
- Ability to learn quickly and apply new concepts in a professional environment.
- Curiosity and enthusiasm for learning new technologies and systems.
- Adaptability and the ability to manage changing priorities in a dynamic work environment.
- Strong interpersonal and communication skills with a collaborative mindset.
- Initiative and a willingness to take ownership of projects and assignments.
- A positive attitude and commitment to providing excellent customer service.
- Strong organizational skills, attention to detail, and the ability to manage multiple responsibilities.
- Critical thinking and problem-solving abilities when faced with technical challenges.
- A desire to grow professionally and gain practical workplace experience.
Responsibilities
- Serving as a first-level resource for users experiencing technical issues.
- Assisting staff with hardware, software, and network-related troubleshooting.
- Supporting the setup and configuration of computers, mobile devices, and peripheral equipment.
- Assisting users with Microsoft 365 applications and other business software tools.
- Managing and documenting support requests, solutions, and technical procedures.
- Providing audio/visual support for meetings, presentations, and conference room technology.
- Participating in equipment inventory, maintenance, and technology deployment projects.
- Collaborating with IT team members to support organizational technology initiatives.
Benefits
- Experience with one of the city’s largest nonprofit organizations
- Fall in love with the impact United Way has on thousands of individuals in our community
- As an Donor Services Intern, you won't just observe—you'll contribute.
- You'll work on meaningful projects, interact with professionals across the organization, build your technical portfolio, and gain practical experience with industry-leading technologies that will help prepare you for future careers in Information Technology, Systems Administration, Data Analytics, Business Intelligence, or Enterprise Applications.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
