Senior IT Technician

Demelza • Kent, WA

19h • Hybrid

About The Position

At Demelza, our IT team helps colleagues across our hospices, community services, shops and support teams access the technology they need to deliver extraordinary care to extraordinary children and their families. We're looking for a Senior IT Technician to join our friendly and committed IT team. You'll be a key escalation point for complex technical issues, helping keep our systems, devices, networks and cloud services secure, stable and reliable across Kent, South East London and East Sussex. Working closely with the IT Infrastructure and Network Manager, you'll support the day-to-day Service Desk operation, provide advanced technical support, contribute to projects and service improvements, and help develop the wider IT team through coaching and knowledge sharing.

Requirements

• Experience in IT support, infrastructure or technical operations.
• Strong knowledge of Windows.
• Strong knowledge of Microsoft 365.
• Strong knowledge of networking.
• Strong knowledge of telephony.
• Strong knowledge of servers.
• Strong knowledge of Active Directory.
• Strong knowledge of Azure/Entra ID.
• Strong knowledge of Intune.
• Strong knowledge of endpoint management.
• Confident problem-solver.
• Ability to communicate technical information clearly.
• Ability to deliver a high-quality service.
• A full driving licence and access to a vehicle (or reliable transport arrangements) is required, as travel between Demelza sites is part of the role.

Nice To Haves

• Enjoys solving complex technical problems.
• Supports and develops others.
• Remains calm and organised under pressure.
• Takes pride in delivering excellent service.
• Understands that IT is about people as much as technology.
• Wants to use their skills in a purpose-led organisation.

Responsibilities

• Act as a key escalation point for complex technical issues.
• Help keep systems, devices, networks and cloud services secure, stable and reliable.
• Support the day-to-day Service Desk operation.
• Provide advanced technical support.
• Contribute to projects and service improvements.
• Help develop the wider IT team through coaching and knowledge sharing.

Benefits

• Wellbeing events and support
• Access to benefits and wellbeing platform through Computershare Employee Assistance
• Access to training and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed