Senior IT Project Manager – ERP & Enterprise Systems

Frankford Candy & 38 Chocolate Co., Inc.•Philadelphia, PA

10h

About The Position

The Senior IT Project Manager – ERP & Enterprise Systems is responsible for leading, planning, and executing enterprise-wide IT initiatives with a strong emphasis on ERP systems, manufacturing operations, and data-driven platforms. This role serves as the primary owner of Microsoft Dynamics 365 (D365) and related enterprise applications, ensuring systems are scalable, secure, and aligned with business objectives. This position combines hands-on ERP system knowledge, IT systems and application oversight, and formal project management leadership to deliver technology solutions across manufacturing, finance, operations, and supply chain functions. This role requires deep experience managing cross-functional stakeholders, external vendors, and technical teams while driving system modernization, optimization, and continuous improvement. Manufacturing ERP experience is mandatory.

Requirements

Bachelor’s degree in information technology, Computer Science, Engineering, Business, or a related field
8–10 years of progressive experience in IT systems, ERP platforms, and enterprise applications
Significant hands-on experience with Microsoft Dynamics 365 (Finance & Operations / Supply Chain)
Manufacturing industry experience is mandatory, including ERP support of manufacturing operations
Proven experience leading complex, cross-functional IT and ERP project
Certified Project Manager (CPM) or equivalent project management certification.
Strong experience applying structured project management methodologies (Agile, Waterfall, or hybrid)
ERP development and support experience
Knowledge of IT systems and application programming concept
Experience with Power BI, data systems, and reporting platform
Familiarity with PIMS, DAMMS, and manufacturing data environments
Strong integration, data flow, and system architecture understanding
Excellent stakeholder management and communication skills
Ability to translate technical concepts into business-focused outcomes
Proven ability to lead teams, influence decisions, and drive accountability

Nice To Haves

Microsoft certifications (e.g., MB-300, MB-310, MB-920)
ERP implementation and transformation experience
Experience with SQL Server, SSRS reporting, or X++ code deployment
Familiarity with Agile/Scrum methodologies for project delivery
Experience with Azure services, integrations, and DevOps.
Experience supporting regulated or highly controlled manufacturing environments.

Responsibilities

Lead end-to-end project management for ERP, IT systems, and enterprise application initiatives, from planning and requirements gathering through deployment and post-implementation support.
Own project scope, schedules, budgets, resource planning, risk management, and change control using formal project management methodologies.
Develop and maintain detailed project plans, status reports, KPIs, and executive dashboards.
Ensure alignment between business objectives, IT strategy, and system deliverables.
Serve as the primary liaison between business stakeholders, IT, vendors, and system integrators.
Enforce governance standards, documentation requirements, and compliance with internal controls.
Own the overall health, performance, and roadmap of Microsoft Dynamics 365 (Finance, Supply Chain, and Manufacturing modules).
Manage the full D365 environment lifecycle using Microsoft Lifecycle Services (LCS), Azure DevOps, and Power Platform Admin Center.
Oversee and coordinate ERP system upgrades, patches, quality updates, and releases. Direct ERP configuration, enhancements, integrations, and custom development (X++, integrations, Power Platform). Ensure ERP supports core manufacturing operations including production, MRP, inventory, procurement, costing, and quality. Lead ERP troubleshooting, root cause analysis, and Tier 3 issue resolution.
Partner with manufacturing, operations, and supply chain teams to optimize ERP and shop floor system usage.
Support and integrate manufacturing data systems, including PIMS (Plant Information Management Systems) and DAMMS.
Ensure system reliability and accuracy for production reporting, scheduling, inventory management, and compliance.
Translate manufacturing requirements into technical and functional system solutions.
Drive data strategy and reporting capabilities across ERP and manufacturing systems.
Lead development and maintenance of dashboards and reports using Power BI and ERP reporting tools.
Ensure data integrity, governance, and consistency across enterprise systems.
Support executive and operational reporting needs with actionable insights.
Design and enforce ERP and system security using role-based access control (RBAC) and segregation of duties (SoD)
Manage user access, licensing, onboarding, and offboarding
Conduct security audits and ensure compliance with internal policies and regulatory requirements (e.g., SOX, GDPR, CCPA where applicable
Manage relationships with Microsoft partners, ERP vendors, system integrators, and consultants.
Lead vendor selection, contract oversight, and performance management
Ensure external partners deliver on scope, timeline, quality, and budget commitments