Senior IT Project Manager – Enterprise Implementations

Klir

1d•$135,000 - $160,000•Remote

About The Position

This role is for a Senior IT Project Manager focused on Enterprise Implementations. The primary responsibility is to own a portfolio of concurrent enterprise Klir implementations, including an initial anchor program with a large, multi-agency public-sector customer. The role requires balancing priorities, capacity, and risk across multiple projects, ensuring consistent delivery standards while adapting to customer-specific needs. Key activities include leading project initiation, developing project documentation, establishing delivery cadences, managing integrated project plans, tracking risks and issues, and collaborating with internal teams and customers on change control and scope discussions. The position also involves serving as the primary counterpart to customer IT Project Managers, building trusted relationships, and navigating enterprise and public-sector environments. Commercial and milestone oversight, technical and data collaboration (including system integrations, data migration, and data exchange), and ensuring customer success and value realization through training and workflow alignment are also crucial aspects of the role. Success is defined by predictable and professional delivery of multiple enterprise implementations, proactive management of portfolio-level risks, customers viewing Klir as a trusted partner, aligned internal teams, and customers achieving long-term value.

Requirements

6+ years of experience as an IT Project Manager, Programme Manager, or equivalent.
Proven experience managing multiple concurrent enterprise projects.
Experience delivering enterprise SaaS or complex IT implementations.
Experience working directly with large enterprise or public-sector IT teams.
Strong background in formal project governance and delivery frameworks.
Comfortable owning delivery in high-visibility, customer-facing roles.
Strong understanding of enterprise integrations, data migration and data exchange, and SaaS delivery models.
Able to confidently lead technical conversations without being hands-on.
Excellent communicator and relationship builder.
Highly organized, structured, and detail-oriented.
Calm, patient, and persistent in complex environments.
Strong analytical skills and comfort mapping complex workflows.
Collaborative, pragmatic, and outcome-focused.

Nice To Haves

Maintain working familiarity with water-sector regulatory reporting frameworks (e.g., state drinking water and water quality regulatory bodies, EPA) as they affect implementation scope.

Responsibilities

Own a portfolio of concurrent enterprise Klir implementations, including an initial anchor program with a single large, multi-agency public-sector customer.
Balance priorities, capacity, and risk across multiple active projects.
Provide clear visibility into portfolio status, risks, and dependencies.
Ensure consistent delivery standards while adapting to customer-specific needs.
Lead formal project initiation for enterprise Klir implementations.
Develop and maintain Project Initiation Documents (PIDs), governance frameworks and RACIs, and stakeholder maps and communication plans.
Establish and run delivery cadence, including weekly project status meetings, monthly project check-ins, and quarterly executive steering committee meetings.
Own integrated project plans and manage delivery against agreed scope, milestones, and timelines.
Track risks, issues, dependencies, and mitigation plans across the portfolio.
Proactively manage delivery risk in complex, multi-stakeholder environments, including programs spanning multiple public agencies and engineering/implementation partners.
Lead change control and scope discussions in partnership with internal teams and customers.
Serve as the primary day-to-day counterpart to customer IT Project Managers across multiple accounts.
Build trusted relationships with customer IT teams, operational and business stakeholders, and executive sponsors.
Navigate enterprise and public-sector environments with patience, persistence, and professionalism.
Track project milestones tied to commercial deliverables across the portfolio.
Coordinate with internal teams on milestone sign-off, invoicing, and payments.
Ensure delivery aligns with contractual obligations and SLAs.
Be fluent in enterprise delivery concepts including system integrations, data migration and data quality, and data exchange between systems (e.g., SCADA, LIMS, historian systems).
Partner closely with Klir's Data Architect and technical specialists.
Structure and lead technical discussions — including security and governance readiness reviews — without being hands-on.
Maintain working familiarity with water-sector regulatory reporting frameworks (e.g., state drinking water and water quality regulatory bodies, EPA) as they affect implementation scope.
Work in close partnership with Customer Success Managers to ensure implementation SLAs are met across the portfolio.
Align implementation outcomes with long-term customer value.
Plan and coordinate training and enablement sessions.
Support analysis of customer “as-is” workflows and map them to Klir's target-state workflows.
Ensure customers are confident, trained, and prepared for long-term success on Klir.