Senior IT Operations - East Coast
About The Position
As part of Drata’s Information Technology team, the Senior IT Operations team member will help lead the day-to-day support, systems administration, and operational improvements that enable employees to do their best work. This role combines hands-on technical support with ownership of core SaaS tools, device management, process improvement, and automation, while helping ensure our internal environment remains secure, compliant, and ready to scale. You’ll be a trusted partner across the business and a steady point of escalation for more complex IT needs. We are hiring for this role on the East Coast only. We need someone who can start their day between 7-8am Eastern time for additional coverage for our EMEA teams.
Requirements
- 5-7 years in an IT Operations or similar role
- Deep technical knowledge of macOS. We're a heavy Mac shop!
- Hands-on experience with IAM and SSO/SAML solutions (Okta, Ping, or similar)
- Experience managing and administering SaaS platforms (Okta, Google Workspace, Slack, Zoom, or similar)
- Experience with MDM platforms such as JAMF, Kandji, or Fleet
- Experience with Jira Service Management (JSM) or a similar IT ticketing platform
- Solid networking fundamentals - DNS, firewalls, and RFCs shouldn't be foreign territory
- Strong troubleshooting and root-cause analysis skills
- A genuine curiosity and drive to keep learning
- A collaborative, empathetic communication style - you'll often be the calm in someone else's storm
- Ability to manage multiple, competing tasks & priorities with ease
Responsibilities
- Own the end-to-end onboarding and offboarding process, continuously raising the bar on the employee experience from day one through departure
- Provide technical support and assistance via phone, email, slack, or remote desktop
- Act as an escalation point for complex support issues
- Collaborate with the broader IT team to ensure tickets are resolved accurately and on time
- Collaborate closely with IT Engineering to escalate issues, surface feedback, and improve the reliability and supportability of shared systems and tools
- Participate in the administration of core SaaS platforms (Okta, Google Workspace, Zoom, Slack, Atlassian, and more)
- Own hardware lifecycle management across Apple devices, covering procurement, provisioning, patching, and deprecation
- Maintain accurate hardware asset inventory, including monitoring stock levels and coordinating orders
- Identify and drive process improvements across IT operations, documenting workflows, building runbooks, and automating repetitive tasks wherever possible
- Contribute to the IT knowledge base, writing solution articles, documenting processes, and keeping documentation current
- Stay current on emerging technology and bring ideas for how we can do things better
Benefits
- Stock equity
- Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents
- Comprehensive wellness benefits and healthcare concierge services
- 401(k) plan
- Company-paid life and disability insurance
- Tax-advantaged spending accounts
- Discounted voluntary offerings
- Paid Parental Leave policy, after six months of employment
- Kindbody fertility and family-building benefits
- Dedicated leave specialists
- Generous annual stipends for both professional and personal development
- Access to a wide range of internal learning opportunities
- Flexible vacation policy
- Paid holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
