Senior Director, Retail East Coast

Diptyque•New York, NY

1d•Onsite

About The Position

The Senior Director, Retail East Coast is responsible for shaping and driving the commercial performance of Diptyque’s retail network across the Eastern & Central United States and Canada. This role oversees a complex, multi-market portfolio and is accountable for delivering sustained business growth while preserving the brand’s elevated positioning. This role reports directly into the SVP, Sales – Americas. As a key member of the retail leadership team, this role operates with full ownership of business outcomes, setting regional strategy, driving execution through a team of Area leaders and Store Director of our Madison Maison, and influencing cross-functional decision-making. The Senior Director ensures strong alignment between brand vision and in-store experience, while maintaining a sharp focus on profitability, operational discipline, and talent development. This NYC-based role requires a highly visible leader who can balance strategic thinking with hands-on execution and lead through influence across all levels of the organization.

Requirements

8-10 years of relevant multi-unit retail leadership experience with oversight of large and complex store networks.
Experience in a luxury or premium retail environment preferred.
Proven ability to lead leaders and drive performance across geographically dispersed teams
Strong business acumen with demonstrated experience managing and influencing financial performance
Excel in operational excellence and client experience.
Ability to operate strategically while remaining connected to execution
Strong communication, leadership, and cross-functional partnership skills
Flexible schedule with ability to travel as needed

Responsibilities

Own and drive overall business performance across the retail portfolio
Develop and execute regional strategies to achieve sales growth and profitability targets
Analyze business trends and performance metrics to identify risks, opportunities, and action plans
Drive disciplined decision-making across all aspects of the business including sales, labor, inventory, and expenses to increase store productivity and achieve EBITDA goal
Partner closely with Finance to lead budgeting, forecasting, and cost management initiatives
Translate company priorities into a clear and actionable regional strategy
Identify opportunities to optimize market performance, expand presence, and strengthen client development
Monitor competitive landscape and bring forward insights to inform leadership decisions
Support new store openings and ensure long-term performance and market relevance
Lead, coach, and develop a team of Area Managers across the region
Hold leaders accountable for performance, ensuring consistent delivery against business objectives
Build a strong succession pipeline and develop future leaders within the organization
Partner with Human Resources on talent strategy, organizational effectiveness, and employee relations
Champion a consistent and elevated client experience across all locations
Drive clienteling strategies and CRM utilization to strengthen client loyalty
Ensure all boutiques uphold brand standards in service, storytelling, and visual presentation
Act as a brand ambassador within the region
Ensure operational standards and brand guidelines are consistently upheld across all stores
Partner with Operations and Supply Chain to optimize inventory flow and in-store efficiency
Identify and implement process improvements to support scalability and performance
Maintain strong visual merchandising standards aligned with brand expectations
Analyze and ensure visual merchandising productivity in each location
Ensure all locations operate in alignment with company policies, labor laws, and safety standards
Partner with Human Resources on employee relations, performance management, and documentation
Ensure timely and accurate execution of all operational and compliance requirements
Act as a key partner to executive leadership in shaping regional priorities and business strategy
Collaborate locally and globally with Finance, Marketing, Sales Excellence, Training, and Operations to support business objectives
Provide insights and feedback from the field to inform corporate initiatives and decision-making
Serve as a critical link between corporate teams and the field, ensuring clarity and execution