Senior IT Engineer

Pindrop•Atlanta, GA

4d•Hybrid

About The Position

Pindrop is seeking a Senior IT Engineer in Atlanta, Georgia, to scale and strengthen the company's internal IT infrastructure, employee technology experience, automation capabilities, and enterprise systems. This role involves proposing, implementing, designing, and improving IT infrastructure and end-user systems, defining and optimizing onboarding/offboarding workflows, and designing scalable architectures for MDM, SSO/IdP, and endpoint security. The Senior IT Engineer will also serve as a primary technical escalation point, define programmatic approaches for IT operational excellence, partner with Security, Engineering, and People teams, and research/implement new enterprise tools. Key responsibilities include managing and improving critical networking systems like VPN, DNS, DHCP, and endpoint connectivity, particularly in a predominantly Mac environment.

Requirements

5–8+ years of progressive experience working in IT engineering, advanced systems administration, or modern corporate infrastructure roles.
Deep technical expertise in macOS environments paired with a strong operational knowledge of Windows client ecosystems.
Strong administrative experience with Identity & Access Management platforms (e.g., Okta, Active Directory, Azure AD) alongside enterprise MDM suites (e.g., Jamf, Intune).
Advanced troubleshooting and diagnostics capabilities across corporate hardware, OS configurations, core network routing protocols (DNS, DHCP, VPNs, firewalls), and SaaS tools.
Verifiable proficiency with scripting and code-driven automation using languages like Python, Bash, or PowerShell to eliminate manual help desk toil.

Nice To Haves

Prior experience configuring and maintaining core corporate SaaS ecosystems at scale (e.g., Google Workspace, Slack, Jira, Confluence).
Practical familiarity with endpoint security baselines, identity governance frameworks, and audit compliance requirements.
Proven track record supporting and scaling secure access for highly distributed, remote-first technology organizations.

Responsibilities

Propose, implement, design, and continuously improve internal IT infrastructure and end-user systems.
Define and optimize onboarding/offboarding workflows and lifecycle milestones through automation and core system integrations.
Design and maintain scalable architectures for mobile device management (MDM), identity providers (SSO/IdP), and comprehensive endpoint security.
Serve as the primary technical escalation point and SME for complex issues across corporate hardware, OS ecosystems, core networking, and enterprise SaaS platforms.
Define and propose programmatic approaches for IT operational excellence through structured documentation, process standardization, and SLA/KPI tracking.
Partner directly with Security, Engineering, and People teams to enforce corporate best practices, access governance, and strict compliance requirements.
Research, evaluate, and implement new enterprise tools and productivity capabilities to maximize operational efficiency, platform security, and the overall employee experience.
Manage and improve critical networking systems—including VPN, DNS, DHCP, and endpoint connectivity—across our predominantly Mac environment.

Benefits

Competitive compensation package, including RSUs (Restricted Stock Units) for all employees
Remote-first environment
Unlimited Paid Time Off (PTO)
Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
Best-in-class Health Savings Account (HSA) employer contribution
Low-cost vision and dental plans for you and your family
Paid Parental Leave - Including birth, adoptive & foster parents
One year of diaper delivery for your newest addition to the family!
Recurring monthly phone and internet allowance
Enhanced fertility and GLP-1 benefits
Annual Learning & Development stipend