Senior IT Engineer

Amplitude • San Francisco, CA

3d • Hybrid

About The Position

Amplitude is the leading AI analytics platform, helping over 4,700 customers build better products and digital experiences. We are seeking a Senior IT Engineer to own and evolve our IT automation platform, focusing on Okta Workflows, identity and access management, endpoint and device management, AI-assisted IT operations, Google Workspace administration, IT compliance, employee lifecycle management, and SaaS governance. This role requires a strong technical background, a proactive approach to problem-solving, and the ability to collaborate effectively across teams.

Requirements

• 5–8+ years in IT systems engineering, with hands-on depth in at least three of: Okta/IdP administration, SAML/OIDC federation engineering, macOS endpoint management (Kandji or Jamf), Google Workspace administration, IT automation and integration, or SOC 2/compliance operations.
• Identity & federation depth: Experience building net-new SAML 2.0 and OIDC integrations from scratch on both the SP and IdP sides. Ability to debug assertion failures, fix attribute mapping mismatches, troubleshoot SCIM sync errors, and own the full federation lifecycle.
• Automation architecture: Demonstrated track record of building multi-step, multi-system automation workflows with measurable business impact. Okta Workflows experience is strongly preferred. Design for maintainability.
• Technical skills: Comfortable writing Python, Bash, or equivalent to extend low-code platforms, build lightweight tooling, or debug integration issues.
• AI proficiency: Actively use AI tools (Claude, Copilot, or similar) to accelerate your own work, and have built or designed AI-powered automations or agentic workflows. Genuine curiosity about where LLMs and AI-native tooling create leverage in IT operations is a hard requirement.
• Autonomy & ownership: Ability to work through ambiguous problems independently from initial triage through remediation and documentation.
• Communication: Strong cross-functional collaboration skills. Able to translate complex technical decisions for non-technical stakeholders and work effectively with Legal, People, Security, and Engineering.

Nice To Haves

• Deep Okta Workflows experience including complex branching, error handling, and cross-app orchestration.
• Experience with enterprise iPaaS platforms (Workato or equivalent) in addition to Okta Workflows.
• Familiarity with AI tool governance - acceptable use policies, connector security reviews, and data classification in AI contexts.
• Experience supporting M&A technical integrations or cross-tenant identity migrations.
• Zero-trust architecture patterns, CASB/SSPM tooling, or ZTNA experience.
• Certifications in Okta, Kandji, or Google Workspace.
• Prior experience at a high-growth tech company with a lean IT team and large scope.

Responsibilities

• Own and evolve Amplitude's IT automation platform with Okta Workflows as the primary engine, designing and delivering reliable, scalable automations for onboarding/offboarding, access provisioning, SaaS license management, and compliance workflows.
• Own the full Okta configuration surface, including SSO integrations, SCIM provisioning, group rules, adaptive MFA, RBAC lifecycle automation, and access review workflows in Lumos. Debug the full federation layer, including attribute mapping, JIT provisioning, and SCIM reconciliation.
• Design, implement, and troubleshoot complex SAML 2.0 and OIDC integrations across enterprise SaaS applications, understanding both SP and IdP sides of federation.
• Administer macOS device management at scale via Kandji, including zero-touch provisioning, Blueprint and Library Item configuration, software deployment, and security policy enforcement. Maintain fleet compliance through automated checks and diagnose complex endpoint issues.
• Champion AI adoption within IT, identifying high-value automation opportunities, evaluating AI-native and low-code tooling, and building agentic workflows that augment IT service delivery.
• Own Google Workspace administration, including directory configuration, group management, Drive and sharing policy enforcement, DLP settings, and audit log triage. Maintain clean provisioning and deprovisioning integration between Workspace and Okta.
• Support SOC 2 evidence collection and access review workflows, building and maintaining automated pipelines that surface access anomalies, generate reviewer-ready reports, and track remediation.
• Own the full onboarding and offboarding lifecycle end-to-end across Okta, Google Workspace, Kandji, and the broader SaaS stack, designing and maintaining automated workflows.
• Manage the lifecycle of Amplitude's corporate SaaS stack, including vendor onboarding integrations, license optimization, app security reviews, and offboarding automation.
• Partner with IT Security, Engineering, People Ops, and Finance to deliver high-impact projects, communicating clearly with both technical and executive audiences.

Benefits

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
• Flexible time off, paid holidays, and more
• Generous stipends for wellness, commuter transit/parking, learning and development, home office equipment, and more
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program (ESPP)
• Competitive pay and benefits packages
• Equity, benefits and other forms of compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed