Senior IT Engineer
Pindrop•Atlanta, GA
•$100,000 - $125,000•Hybrid
About The Position
In this role, you’ll help scale and strengthen Pindrop’s internal IT infrastructure, employee technology experience, automation capabilities, and enterprise systems as we continue to grow.
Requirements
- 5–8+ years of progressive experience working in IT engineering, advanced systems administration, or modern corporate infrastructure roles.
- Deep technical expertise in macOS environments paired with a strong operational knowledge of Windows client ecosystems (we are predominantly Mac but leverage Active Directory and maintain Windows laptops).
- Strong administrative experience with Identity & Access Management platforms (e.g., Okta, Active Directory, Azure AD) alongside enterprise MDM suites (e.g., Jamf, Intune).
- Advanced troubleshooting and diagnostics capabilities across corporate hardware, OS configurations, core network routing protocols (DNS, DHCP, VPNs, firewalls), and SaaS tools.
- Verifiable proficiency with scripting and code-driven automation using languages like Python, Bash, or PowerShell to eliminate manual help desk toil.
Nice To Haves
- Prior experience configuring and maintaining core corporate SaaS ecosystems at scale (e.g., Google Workspace, Slack, Jira, Confluence).
- Practical familiarity with endpoint security baselines, identity governance frameworks, and audit compliance requirements.
- Proven track record supporting and scaling secure access for highly distributed, remote-first technology organizations.
Responsibilities
- Propose, implement, design, and continuously improve internal IT infrastructure and end-user systems.
- Define and optimize onboarding/offboarding workflows and lifecycle milestones through automation and core system integrations.
- Design and maintain scalable architectures for mobile device management (MDM), identity providers (SSO/IdP), and comprehensive endpoint security.
- Serve as the primary technical escalation point and SME for complex issues across corporate hardware, OS ecosystems, core networking, and enterprise SaaS platforms.
- Define and propose programmatic approaches for IT operational excellence through structured documentation, process standardization, and SLA/KPI tracking.
- Partner directly with Security, Engineering, and People teams to enforce corporate best practices, access governance, and strict compliance requirements.
- Research, evaluate, and implement new enterprise tools and productivity capabilities to maximize operational efficiency, platform security, and the overall employee experience.
- Manage and improve critical networking systems—including VPN, DNS, DHCP, and endpoint connectivity—across our predominantly Mac environment.
Benefits
- Competitive compensation package, including RSUs (Restricted Stock Units) for all employees
- Remote-first environment
- Unlimited Paid Time Off (PTO)
- Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
- Best-in-class Health Savings Account (HSA) employer contribution
- Low-cost vision and dental plans for you and your family
- Paid Parental Leave - Including birth, adoptive & foster parents
- One year of diaper delivery for your newest addition to the family!
- Recurring monthly phone and internet allowance
- Enhanced fertility and GLP-1 benefits
- Annual Learning & Development stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
