Senior IT Engineer

Posit

9d • $120,600 - $159,170 • Remote

About The Position

We are seeking an experienced and driven Senior IT Engineer to serve as a senior technical contributor on Posit's IT Operations team, supporting our distributed workforce, corporate systems, and enterprise AI infrastructure. The ideal candidate is a seasoned systems administrator and support engineer who has moved beyond day-to-day ticket response and is ready to take ownership of critical platforms, lead cross-team technical efforts, and mentor more junior team members. You'll play a leading role in operating our IT infrastructure, raising the bar on our processes and documentation, and ensuring the productivity and security of our employees. IT Operations owns and runs the platforms everything else rides on — identity, endpoints, SaaS systems, the enterprise AI platform, and the infrastructure for our enterprise automation platform. Our department's mission is to empower Posit's employees with reliable technology, maintain a robust IT environment, and operate the platform foundation for the company's enterprise AI program. You will collaborate closely with other teams across the organization to achieve our departmental mission. We achieve this through proactive system management, responsive user support, code-driven operations, and continuous process improvement, enabling innovation with effective IT solutions. Since its inception, Posit has operated as a 100% distributed company with a SaaS-first infrastructure, complemented by select platforms we host and manage ourselves in AWS. This presents unique challenges and requires pragmatism, creativity, and a collaborative, detail-oriented approach to be successful.

Requirements

• Significant progressive IT experience, with meaningful time spent as a system administrator or engineer in a SaaS-first or distributed environment.
• Thrive on solving problems through investigation and deductive reasoning, and know when to escalate, when to dig in, and when to step back and redesign.
• Invest in strong relationships with colleagues and employ empathy when working through technical issues. Can translate complex technical topics for non-technical audiences, and can hold your own with security, engineering, and legal stakeholders.
• Self-driven, demonstrate initiative, and maintain a high degree of professional conduct at all times.
• Highly ethical, possess excellent decision-making capabilities, and execute good time management skills.
• Question assumptions, drive change to mitigate potential risks, and possess excellent documentation skills.
• Deep working knowledge of corporate technologies — identity providers, MDM platforms, productivity suites, and endpoint security tooling — platforms such as Okta, Jamf Pro, Microsoft Intune, Fleet, Google Workspace, Slack, and Zoom.
• Highly proficient with multiple versions of macOS, Linux, and Windows operating systems and have hands-on experience administering mobile device management platforms at scale (platforms such as Jamf Pro, Microsoft Intune, or Fleet).
• Strong working knowledge of authentication and authorization protocols (SAML, OIDC, SCIM), MFA/SSO architectures, and common identity threats.
• Experience in meeting goals in a fast-paced environment with rapidly evolving needs, including ownership of cross-functional projects from planning through delivery.
• Technical working knowledge and experience administering multiple SaaS applications at scale.

Nice To Haves

• Experience managing infrastructure in AWS (compute, networking, IAM, backups, and monitoring) is a plus — while most of our stack is SaaS, IT Operations also hosts and manages self-hosted platforms in AWS.
• Hands-on experience with GitOps practices for IT Operations — version control, pull request workflows, and Infrastructure-as-Code platforms such as Pulumi or Terraform — or demonstrated ability to get there quickly with prior scripting/automation experience.
• Familiarity with enterprise AI platforms such as Claude Enterprise, and an understanding of how SSO, SCIM, MDM, and integration platforms combine to operate AI systems safely at scale.

Responsibilities

• End-to-end ownership of one or more core IT platforms (platforms such as Okta, Google Workspace, Jamf Pro, Zoom, Slack, or the infrastructure for automation platforms such as n8n, Workato, or Okta Workflows) — including configuration, health, security posture, and roadmap. For the automation platform, that means the platform itself — hosting, upgrades, access, backups, and monitoring — while IT Engineering builds the workflows within it. While most of our stack is SaaS, some platforms are self-hosted in AWS, and that infrastructure is ours to run.
• Complex technical escalations across end user devices (Mac, Windows, Linux) and SaaS applications, serving as the senior point of contact when issues exceed the scope of Tier 1 support.
• Design and implementation of meaningful improvements to employee technology workflows — onboarding, offboarding, device lifecycle, access provisioning with scalability at the forefront.
• Day-to-day operational ownership of Posit's enterprise AI platform and its supporting integrations, including SSO/SCIM health, license management, desktop deployment via MDM, and front-line support for complex issues.
• Technical mentorship of IT Engineers — pairing on tickets, reviewing pull requests, and leveling up the team's technical practices.
• Maintenance of SaaS configurations, end user device controls, system access controls, and patch management according to approved guidelines, with a high bar for security and compliance.
• Creation and upkeep of technical documentation, runbooks, and playbooks for the systems and processes you own.
• Leading scheduled audits of IT-controlled systems and coordinating remediation of findings.
• Driving IT's GitOps practice forward — managing meaningful portions of your owned systems through version-controlled code, pull requests, and peer review, and coaching others through the same workflow.

Benefits

• Competitive compensation
• Extensive human-first, people-focused benefits
• 100% of medical, dental, and vision insurance premiums are covered for employees and their families
• Fertility and gender-affirming healthcare is included in all of our plans
• Supplemental mental health and wellness benefits are available via Ginger
• Gender-neutral paid parental leave policy
• 401k enrollment starting on day one
• Substantial yearly match to employee 401K contributions
• Annual profit-sharing bonus
• $400 monthly reimbursement for coworking space rental
• Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375
• Flexible environment
• Generous vacation policy that encourages a minimum of four weeks PTO per year
• 15 paid company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed