Senior IT Engineer - New York

Flowdesk • New York, NY

3d

About The Position

Flowdesk is hiring a Senior IT Engineer to join its Secure Engineering team, which designs, builds, and owns secure platforms and configurations used across the company’s IT estate. In this small team, the engineer will configure and maintain cloud-native IT systems across identity, endpoints, networking, backup, workflow automation, and SaaS enterprise platforms. The role involves sourcing and evaluating tools, assessing vendors, proposing solution designs, and owning vendor products throughout their lifecycle, including daily operations, maintenance, upgrades, deployments, and migrations. The engineer will manage projects with substantial autonomy while keeping senior management and colleagues informed, participate in an IT on-call rota and ticket queue management, and provide IT support to other departments as needed.

Requirements

• At least 5 years of experience in IT engineering or a similar technical role, ideally in SaaS-heavy, regulated environments.
• Working knowledge of modern IT stacks in regulated environments, particularly SaaS, identity, office networking, and endpoint platforms.
• Experience owning vendor products internally, including evaluation, architecture design, IT product/application ownership, BAU operation and maintenance, and product support.
• Ability to work autonomously and see projects through with minimal senior management input while collaborating with the wider team.
• Comfort working in a small, high-ownership team.
• Curious and autonomous, highly motivated and results-driven, with strong logical and analytical skills.
• Ability to manage multiple tasks in a fast-paced, collaborative environment.
• Professional proficiency in English.
• Customer-service orientation.

Nice To Haves

• Experience in financial services or crypto/digital assets.
• Familiarity with office collaboration suites, VDI, Zero Trust, perimeter, data, and identity security best practices.
• Experience with ITSM/change tooling such as JSM or similar, ideally including workflow automation.

Responsibilities

• Configure and maintain IT systems across the organisation within the team's core enterprise cloud-native IT platforms.
• Source and evaluate new tooling, run vendor assessments, propose solution designs, and introduce tools the business needs.
• Own the lifecycle and operations of existing vendor products, including day-to-day operations, maintenance, upgrades, deployments, and migrations.
• Run projects with a good degree of autonomy, keeping senior management informed and involving them where their input adds value.
• Take part in an IT on-call rota and manage the ticket queue.
• Provide IT support to other departments as needed.

Benefits

• Comprehensive health insurance, including dental, vision, and life insurance.
• 401(k) program.
• 10 business days of remote work from anywhere per year after successful completion of the probation period.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed