Senior IT Engineer- Voice Applications

OhioHealth • WORK AT HOME - OHIO, OH

2d • Remote

About The Position

The Senior IT Engineer reports to the Voice/Telecom Engineering Manager within the Network and Infrastructure Department and works in collaboration with infrastructure architects/engineers/advisors, Enterprise Architects, applications teams, and 3rd party vendors to plan, budget, and oversee the evaluation, selection, implementation, operation, and performance of technologies as well as 3rd party vendors within their respective specialty area of responsibility. The primary focus of this role is technology strategy, roadmap development and execution, standards development, and process automation in support of providing solutions that are always on and provide the best possible experience for our customers. The role may also be responsible for the management of outcomes delivered by third-party supplier vendors and for interacting with and owning the relationship with the internal customers within the business units and service lines at OhioHealth.

Requirements

• Bachelor's Degree (Required)
• 8 years technical engineering experience
• Subject matter advisor of specialized technologies necessary to support clinical operations and information systems along with the ability to gather, analyze and interpret business drivers to support the program and organization.
• Project management and process excellence with strong analytical data-driven approach to problem solving.
• Strong interpersonal skills along with proven leadership.
• Advanced technical knowledge of telecom/voice application platforms for contact center/CCaaS, wireless communications, overhead paging, and/or faxing.
• Eight years of experience in technical engineering role.
• Participation in process improvement or project work.

Nice To Haves

• Design thinker
• Curious & Creative
• Able to function in tactical and operational levels
• Strong communicator and collaborator
• Able to work collaboratively in a highly matrixed environment
• Ability to effectively drive people, process, and technology changes
• Proven record of effective leadership
• Subject Matter Expert
• Highly self-motivated with the ability to drive resources toward deadlines and manage ambiguity to effectively solve problems by embracing the health system's highly dynamic, constantly changing environment.
• Knowledge of regulatory and contractual compliance is beneficial.
• Experience leading large, complex projects across multiple functional departments.
• Experience in a complex healthcare organization is beneficial.
• The ability to explain complex technical ideas and issues to both technical and non-technical audiences is desired.

Responsibilities

• Works with internal customers and 3rd party vendors to communicate, coordinate, manage expectations, approve, and assist with operational processes such as crisis management, support escalation, change management, release management, capacity management, and other ITIL processes
• Assists and sometimes leads the development of technology strategy and roadmap within a given area of specialty including design, documentation, communication, and implementation of new or existing standards for infrastructure technologies while remaining current on industry trends
• Analyzes, plans, justifies, schedules, and coordinates the implementation and maintenance of the specialty area’s administrative, operational, and financial initiatives including TCO, optimization, and efficiency
• Works with suppliers and, when needed, vendors to produce outcomes consistent with organizational strategy. Overseas reporting metrics, dashboards, and status reporting to meet expectations for quality and performance for discretionary, support and maintenance work.
• Plans, monitors and controls operating and capital budget for assigned areas of responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior