IT Engineer Applications

Eversheds Sutherland (US) LLP•Atlanta, GA

2d•$90,000 - $130,000•Remote

About The Position

The Information Technology Engineer, Applications supports the Firm’s enterprise technology environment by helping ensure key business applications operate effectively and work together seamlessly. This role contributes to a reliable and efficient technology experience that enables attorneys and business professionals to serve clients and achieve business objectives.

Requirements

Experience supporting and administering enterprise applications in a corporate, legal, or professional services environment.
Strong knowledge of Windows 11, Windows Server, and enterprise application environments, including experience supporting both front-end user experiences and the back-end technologies that enable business-critical systems.
Experience with application databases, scripting, and enterprise technologies, including SQL, PowerShell, Microsoft 365, endpoint security solutions, Microsoft Intune, software deployment tools, and configuration management platforms.
Working knowledge of application administration, software deployment, configuration management, endpoint security, and troubleshooting within Windows-based environments.
Strong analytical, troubleshooting, and problem-solving skills, with the ability to identify root causes and deliver effective solutions.
Excellent interpersonal, written, and verbal communication skills, with the ability to build productive relationships and communicate effectively with both technical and non-technical stakeholders.
Demonstrated ability to manage multiple priorities, adapt to changing business needs, and deliver results in a fast-paced environment.
Strong customer service orientation, with the ability to understand and balance both business and technology objectives while delivering exceptional user experience.
Proven ability to lead by example and work both independently and collaboratively with colleagues and Firm leadership in a service-oriented environment. Demonstrates sound judgment, professionalism, discretion, and a commitment to delivering exceptional client service.

Nice To Haves

Two or more years of experience supporting enterprise applications in a law firm or legal technology environment preferred; experience in a professional services or similarly complex business environment is also highly valued.
Familiarity with the operational, security, and business requirements of legal technology environments is a plus.
Microsoft certifications (e.g., MCSE or comparable Microsoft technology certifications) preferred.
iManage Cloud Engineer or related iManage certifications preferred.
Other relevant certifications related to enterprise applications, systems administration, database technologies, or cloud platforms are valued.

Responsibilities

Serve as a primary technical resource for the Firm's core business applications, including Aderant Billing and Time, Interaction CRM, iManage Work, and iManage Records Management (IRM).
Ensure supported applications remain secure, reliable, and aligned with business and operational requirements.
Administer application configuration, administration, access, and support activities across production and test environments.
Partner with Accounting, Finance, Client Practice Development, Records, and other business teams to support critical business processes and maximize the value of Firm technology investments.
Deliver advanced application support, troubleshoot complex issues, and coordinate resolution efforts with internal stakeholders.
Serve as a trusted technology partner by providing guidance and support that promotes effective and efficient use of supported applications.
Plan, coordinate, and support application upgrades, enhancements, testing, deployments, and maintenance activities to ensure system stability and business continuity.
Collaborate with Application Engineers and other IT teams to implement configuration changes, deploy application clients, and support new functionality across the Firm.
Maintain and support integrations between enterprise applications and related technology platforms.
Administer iManage Work and iManage Records Management, including document management, records management, access controls, ethical walls, and information security requirements.
Oversee application security and governance processes to protect Firm and client data while supporting business needs.
Coordinate document migration, import/export, and information management initiatives as needed.
Serve as a liaison between business stakeholders, technology teams, and software vendors to address issues, coordinate upgrades, and support ongoing application improvements.
Build and maintain strong relationships with application providers, ensuring the Firm remains informed of product enhancements, best practices, and support resources.
Evaluate emerging technologies, software enhancements, and industry trends to identify opportunities to improve efficiency, service delivery, and user experience.
Contribute application expertise to technology projects, software implementations, and strategic initiatives that support the Firm's operational and client service objectives.
Participate in incident response, operational support, and other IT initiatives as needed to maintain critical business services.