Senior IT Business Analyst Specialist

State of Washington•Thurston County – Olympia, WA

6d•Hybrid

About The Position

We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. At the Department of Licensing (DOL) we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. We have a fantastic opportunity for a Senior IT Business Analyst Supervisor for our Business and Enterprise Technology Solutions Team! We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services. Are you a Business Analyst that wants to motivate and support multiple teams through your leadership, training, and planning while making a difference in Washington state? If so, read on!

Requirements

Eleven (11) years of combined professional experience and relevant education in one (1) or more of the following IT disciplines: consulting, analyzing, designing, programming, architecting or maintaining computer software applications.
OR Five (5) years of information technology experience, including three (3) years of performing at least one (1) of the following business analysis (lifecycle) functions: Business process analysis.
Requirements elicitation, tracking and documentation.
Performing usability, development of use cases, user stories, user acceptance criteria, design documents and training materials.
Critical analysis of complex systems and business processes, functions, inputs and outputs, environments and visually documenting those processes.
Evaluate and assess current/future state to identify functional impacts and mitigate those risks.
Performing user acceptance testing.
Implementation and post implementation activities.
Act as a liaison between business and technical staff through the entire development lifecycle.
Proven experience implementing, designing, or testing business applications, systems, and COTS solutions.
The ability to understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
Promote and support a respectful, equitable, and inclusive workplace for all employees.
Promote and support respectful, equitable, and inclusive delivery of services to customers.
Take action to learn and grow.
Take action to meet the needs of others.
Experience may be obtained concurrently.
Up to five (5) years of relevant education (Computer Science or closely related field) may substitute year for year for experience. Associates degree = 2 years | Bachelor’s degree = 4 years | Master's degree = 5 years

Nice To Haves

Certification of Competency in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP).
Bachelor or Master Degree of any subject with a preference toward information technology focuses.

Responsibilities

Lead a team of 5 customer focused Business Analysts working with internal partners to identify and define technical solution needs.
Provide analysis for diverse set of applications and projects from maintenance and operations of existing applications to implementation of state-wide initiatives within DOL, to identifying and implementing new applications or technical solutions.
Use advanced business analysis skills to perform elicitation, validation, and verification of requirements.
Work with vendors, developers, and quality assurance staff to translate stakeholder needs into system improvements.
Build the business analyst team including development of processes and approaches, while balancing differences between customer and system needs.
Plan, assign and monitor workload of staff to include setting and tracking due dates, deliverables, and commitments to customers in Azure DevOps.
Monitor quality, performance and productivity of staff and provide training, expertise, and assistance.
Participate in Business and Enterprise Technology Solutions Team leadership group to coordinate activities within the team.
Collaborate with leadership, product owners, and experts in other teams and vendors to prioritize, plan, develop and coordinate solutions.
Independently review existing or emerging technologies as possible solutions to address highly complex business challenges and evolving business needs.
Create functional specifications for the technology team.