Senior IT Business Analyst

The Hanover Insurance Group•Worcester, MA

5d•$85,000 - $100,000•Hybrid

About The Position

The Hanover's Specialty Lines team is seeking a Sr. IT Business Analyst to join their growing team. This is a full-time, exempt role eligible for Hybrid/Flex work arrangements in Worcester, MA or Howell, MI, or a fully remote arrangement. The position offers the opportunity to partner with business and technology partners in a collaborative, innovative, and learning environment. The Sr IT Business Analyst serves as a primary contact for system-related questions from both business and technical perspectives. Responsibilities include researching, collecting, prioritizing, documenting, and communicating business needs and requirements. The role involves developing relationships with business partners, demonstrating knowledge of business applications and products, and utilizing strong detail orientation, problem-solving, communication, and collaboration skills to develop requirements and solve business problems. The successful candidate will partner with business units and IT to support business applications with a blend of business analysis skills, technical capabilities, and developed business and system knowledge.

Requirements

Bachelor’s degree in a related field or equivalent required.
+5 Years of relevant work experience.
Strong Business Acumen - Knowledge of insurance products preferred ideally with Specialty experience and an ability to continuously learn and engage with business partners regarding scope and business value.
Has experience participating across multiple project methodologies - agile, waterfall, iterative.
Strong relationship skills – Ability to effectively collaborate with business & IT partners and to foster strong relationships with them to aid successful project delivery.
Analytical Thinking - Applies analytical techniques (e.g., separating a complex whole into its parts or elements to resolve problems or issues).
Strong communication (written and verbal) skills.
Information seeking - Thoroughly investigates and researches multiple sources to expose details and complete information about resources, issues, problems, and so forth. Conducts in-depth research, asks probing questions, and transcends surface issues.
Self-Management - Effectively plans and organizes their work to achieve desired outcomes. Demonstrates flexibility in applying different approaches to changing work demands. Shows confidence in own abilities to meet challenges and can maintain performance under stress.

Responsibilities

Collaborate with business partners, project team members, other IT colleagues, and external vendors to ensure clarity of the business problem, outcome, and scope.
Provide technical expertise across the Specialty Lines and Infrastructure technology business units, understanding the relationship between the business and the data and technology that supports the business.
Proactively research and apply innovative best practices for areas of expertise & recommend improvements to current procedures in partnership with the BA Center of Excellence (Coe) and the Project Management Office (PMO).
Work independently and mentor other team members to be prepared to lead the project team in providing business context and ensuring the success of the QA deliverables and business acceptance testing.
May act as a project lead on small to medium size projects and technology driven initiatives.
Responsible for the collection, analysis and documentation of business and/or technical requirements, which may include, but is not limited to: Participating in planning sessions with business partners to improve a business process or products supported by Specialty Lines.
Support the design, testing, and implementation of requirements.
Identify business priorities and advise business partners on options and technical limitations.
Have an understanding and an ability to apply knowledge of basic systems within Hanover’s technology portfolio.