Senior IT Associate

TabaPay • Palo Alto, CA

12d

About The Position

TabaPay is seeking a hands-on Senior IT Associate to own end-user support operations and drive execution across our corporate computing environment. This role combines technical depth, service leadership, and operational accountability. You will lead day-to-day help desk activities and ensure reliable, secure, and high-quality IT services across the organization.

Requirements

• 5+ years of IT support experience, including Tier 2/3 responsibilities
• Strong macOS troubleshooting expertise
• Hands-on experience with: Microsoft Entra ID
• Hands-on experience with: Jamf Pro
• Hands-on experience with: Microsoft Intune
• Hands-on experience with: Microsoft 365
• Hands-on experience with: Confluence / Jira
• Experience managing IT operations in a small-to-mid-sized company (100–300 employees)
• Identity & access management
• MDM/MAM policy design and enforcement
• Email security & collaboration tools
• SaaS application administration
• Basic networking fundamentals (DNS, DHCP, VPN, Wi-Fi)
• Strong documentation and process improvement skills

Nice To Haves

• Bias toward action — solves problems without excessive escalation
• Highly organized and operationally disciplined
• Comfortable balancing strategic improvements with daily ticket volume
• Strong communicator with non-technical stakeholders
• Ownership mindset — treats the environment as if it’s their own company

Responsibilities

• Lead and prioritize daily help desk operations for a 150-person organization
• Establish and maintain SLAs, ticketing workflows, and escalation paths
• Drive continuous improvement in user satisfaction and service efficiency
• Develop and maintain IT documentation and knowledge base
• Provide Tier 2/3 support for hardware, software, networking, and identity issues
• Troubleshoot macOS environments and business applications
• Support onboarding/offboarding processes and lifecycle management
• Handle escalations from internal stakeholders with professionalism and urgency
• Administer Microsoft Entra ID (Azure AD) including group policies, conditional access, SSO, and identity governance
• Manage devices via Jamf Pro (macOS fleet)
• Administer Microsoft Intune for device compliance and policy enforcement
• Maintain and optimize Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
• Enforce endpoint security standards and compliance policies
• Partner with IT leadership on access controls and least-privilege enforcement
• Support audit readiness and documentation requirements
• Participate in incident response and root cause analysis
• Support SaaS integrations and application provisioning
• Maintain inventory management and asset tracking
• Assist with vendor coordination and license management
• Contribute to IT automation and process optimization initiatives

Benefits

• 100% employer-paid health care insurance including medical, dental, vision, and life insurance (for employee only)
• Employer 401K Matching
• Generous and Flexible PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed