IT Associate

AArete•Chicago, IL

13d•Hybrid

About The Position

AArete is a global, innovative management and technology consulting firm with offices in the U.S., India, and Europe. We are seeking an IT Associate to maintain and improve the technical systems at AArete, ensure all employees have the technology they need to complete their work, and that AArete’s information is safe. Our "Culture of Care" takes a holistic approach to the employee experience, from robust career development planning to competitive life and wellness benefits. AAretians are leaders at every level, encouraged to unlock their full potential by directly contributing to our mission and prioritizing personal development and fulfillment.

Requirements

Bachelor’s degree in Information Technology or a related field
0- 4 years of experience working in corporate IT environments
Ability to understand business requirements, goals, and objectives and translate them into technology solutions
Ability to complete tasks and projects with minimal supervision
Ability to prioritize support tickets and ensure timely resolution
Ability to quickly learn and adapt to new technologies that support business needs
Experience applying information technology solutions to solve business problems
Knowledge of Microsoft O365, Windows, Linux, and Mac operating systems
Experience supporting Zoom, Microsoft Teams, and other conferencing technologies
Experience managing mobile devices
Strong customer service and conflict resolution skills
Proficiency with Intune device management and/or enterprise RMM tools
Self motivated , goal oriented, and action oriented with strong problem solving skills
Ability to manage deadlines and perform effectively in a fast growing environment
Willingness to engage in direct client interaction, including travel to client location
Applicants must be based in Chicago, IL, and flexible to work from our Chicago office as needed
Must be legally authorized to work in the United States without the need for employer sponsorship

Nice To Haves

Entry level IT certifications such as CompTIA A+, ITIL, or ITCA
Experience with automated systems for laptop configuration, zero touch provisioning, and implementation
Administrative experience with cloud computing environments
Healthcare and/or consulting industry experience

Responsibilities

Offer exceptional technical support to internal users and troubleshoot problems
Provide white-glove support for executive leadership
Partner with HR and Accounting to provide a positive onboarding experience for new employees
Review systems and software and assess functionality and efficiency of systems
Research and implement new systems and software
Implement and support security measures, monitor security certificates and company compliance of requirements
Maintain and manage the Office technology needs
Document IT processes and procedures
Perform on and off boarding of employees
Provide metrics on assigned areas of responsibility
Help establish departmental budget and anticipate costs for IT related items
Work with outside vendors to support AArete’s IT requirements
Own mobile device management for the firm including provisioning, decommissioning, inventory and management of laptops and phones for AArete employees, as well as conference room management.
Maintain IT asset inventory accurately and help in audits to ensure compliance with policies and procedures
Interface with global IT team for problem resolution
Other duties as assigned

Benefits

Flexible PTO
monthly half-day refuels
volunteer time off
10 paid holidays
Own Your Day flexible work policy
Competitive majority employer-paid benefits: Medical, Dental, Vision, 401K Match
Generous paid parental leave options
Employer-paid Life Insurance, Short Term Disability, Long Term Disability
Charitable contribution matching program
New client commission opportunities and referral bonus program
Bike share discount program