Senior Investor Suspense Analyst

Zillow

4d•$79,400 - $133,500•Remote

About The Position

The Senior Investor Suspense Analyst leads post-closing review of completed mortgage loan files to verify data accuracy, documentation, and compliance with investor, agency, and regulatory requirements before delivery. The role resolves complex post-closing defects and suspense items, coordinates with internal teams and external counterparties, and responds to investor and secondary-market conditions, trailing-document requests, and audit findings within required timeframes. The analyst monitors loan and pipeline quality trends, identifies recurring issues, and recommends process or control improvements. The role also maintains knowledge of relevant guidelines, documents workflows, reconciles file statuses in loan systems, and provides updates and escalations on aging items and delivery risks. The analyst mentors less-experienced team members on best practices and communication with partners. This is a remote role. Remote employees do not have a permanent corporate office and work from a physical location of their choice that must be identified to the Company. U.S. employees may live in any of the 50 states, with limited exceptions. The role offers a competitive base salary and eligibility for equity awards. Published annual base salary ranges vary by location: $83,500–$133,500 in specified states and Washington, DC, and $79,400–$126,800 in another specified group of states. Actual compensation depends on experience, performance, and location.

Requirements

At least 8 years of experience in mortgage operations, including significant experience in closing and post-closing loan-file review, delivery, or servicing-transfer activities.
Demonstrated experience interpreting and applying investor, agency, and regulatory requirements to completed mortgage loan files.
Proven experience researching and resolving complex loan defects or suspense conditions under tight deadlines in a high-volume environment.
Experience using common mortgage or loan origination/servicing systems and standard productivity tools to manage pipeline, documentation, and reporting.
An equivalent combination of education and experience may be considered.

Nice To Haves

Active or prior FHA Direct Endorsement (DE) underwriting certification and/or VA Staff Appraisal Reviewer (SAR) certification is strongly preferred.
Experience applying FHA, VA, agency, and investor requirements in a mortgage post-closing, quality-control, underwriting, or loan-delivery environment.

Responsibilities

Lead comprehensive post-closing review of closed loan files for data accuracy, documentation, and alignment with investor, agency, and regulatory requirements before delivery.
Research and resolve complex post-closing defects and suspense items, obtaining missing or corrected documentation and coordinating with closing, underwriting, secondary marketing, and servicing teams.
Monitor investor, warehouse, and secondary-market conditions; respond to post-closing stipulations, trailing-document requests, and audit findings within required timeframes.
Analyze loan-level and pipeline-level quality trends, identify recurring issues, and recommend process or control improvements.
Maintain knowledge of applicable agency, investor, and regulatory guidelines and apply them in file review and issue resolution.
Document workflows, reconcile file status in loan systems, and provide timely updates and escalations concerning aging items and delivery risk.
Mentor less-experienced team members on post-closing practices, quality expectations, and communication with internal and external partners.