Senior Interface Analyst

Infinitt North America•Remote US or Canada , US,

12d•Remote

About The Position

The Senior Interface Analyst is responsible for integration-related functions, including project participation, support, coordination with third-party vendors, and reporting. This is largely a second-tier role handling questions, requests, and projects related to Integrations Team functions. The analyst builds, implements, and maintains interfacing solutions; provides technical support and troubleshooting; documents escalations and solutions; and contributes to system design, software, implementation, and testing documentation. The role also supports interface migrations, upgrades, go-live activities, IPC, database exports, HL7 interfaces, and customizations. The analyst may provide after-hours support or work on off-hour projects to meet deadlines, develop training materials and procedures, train users, and travel onsite as needed to diagnose or build interface and professional-services solutions. As a subject matter expert, the analyst provides advice, support, guidance, and training to other Interface Analysts. The position can be performed remotely from anywhere in the U.S. or Canada; local team members may work at the New Jersey office if they prefer.

Requirements

Bachelor’s degree in information technology, healthcare life science, or equivalent.
4–6 years of experience working in a medical, pharmaceutical, or imaging environment, including quality and/or auditing duties.
Ability to prioritize multiple tasks and conflicting priorities.
Strong problem-solving and analytical skills, including the ability to quickly understand issues and recommend appropriate solutions.
Excellent coding or programming knowledge.
Proficiency in SQL querying and updates.
Working knowledge of HL7 and DICOM standards.
Enterprise IT background.
Understanding of PAC/RIS workflow.
Excellent written and communication skills.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
Excellent organizational skills.
Ability to perform under pressure and in high-pressure situations.
Ability to prioritize and multitask as needed, with a strong understanding of urgency.
Professional, team-oriented approach, sound judgment, adaptability, initiative, integrity, attention to detail, and willingness to learn and support others.
Ability to remain composed in high-pressure or chaotic situations and use judgment to escalate or de-escalate issues appropriately.
Seeking and able to commit to long-term employment.

Nice To Haves

Previous experience working remotely from a home office is recommended, but not required.

Responsibilities

Build, implement, and maintain interfacing solutions.
Provide interface-related support by phone, in person, onsite, or as required; troubleshoot technical issues, identify resolutions for customers, and report or document escalations as needed.
Create technical and non-technical system design, software, and implementation documentation; improve test processes, product quality, and efficiency through testing and information gathering.
Participate in professional services projects, including interface migrations, upgrades, go-live support, IPC, database exports, HL7 interfaces, and customizations.
Provide after-hours support and work on off-hour projects when requested or required to meet deadlines.
Develop training materials and procedures, and train users in the proper use of hardware and software.
Travel onsite as needed to diagnose or build interface or professional-services solutions.
Act as a subject matter expert for professional-services activities and advise or support other team members.
Provide senior-level guidance, advice, and training to other Interface Analysts.
Work with third-party vendors and contribute to integration-related reporting.