Senior Inside Sales Representative
About The Position
The objective of the Sr. Inside Sales Representative is to retain and grow a very loyal, satisfied and profitable SMB client base as well as prospect into, sell and retain new clients from a designated list. The role consists of a cadence of outreach with the objective of refreshing current services and products and also to introduce and sell other Konica Minolta offerings. Additionally, the SR. ISR will be responsible for managing expectations and our client’s satisfaction. The Sr. ISR provides ongoing relationship management with clients that are under contract for a subset of the Konica Minolta portfolio of products and services typically “SMB” Organizations. The Sr. ISR is the primary relationship liaison between Konica Minolta and his/her assigned client base (from initial introductory calls, web meetings, discovery, assessments, solution development, proposal, and continuous follow up, including potential termination of services). The Sr. ISR is a client advocate. The Sr. ISR must always engage the client in accordance with Konica Minolta core values. The Sr. ISR works closely with other members of the local market support the ISRs and their Director (direct report to) along with the market service delivery te SR. ISR to ensure each client’s individual needs are being adequately and consistently addressed, and that their clients are being kept aware of all KMBS offerings.
Requirements
- High level of energy and commitment to sales goals in a dynamic sales environment
- Tenacity and desire to grow your career and achieve success within KMBS
- Ability to multi-task and manage multiple priorities
- Must be able to learn new concepts, applications and technologies quickly
- Ability to deal with changing priorities to complete tasks in a short period of time
- Exceptional organizational and time management skills
- Strong business development, negotiation, and influencing skills
- Excellent written and verbal skills
- Ability to effectively communicate and explain complex technical information to non-technical people
- Solid commitment to sales and customer service with good initiative and follow-through
- BA or BS degree or equivalent combination of relevant education and experience
- 2+ years inside sales experience plus 8+ months Konica Minolta Inside Sales Representative experience
Nice To Haves
- College degree preferred
Responsibilities
- Conduct outbound communications including phone calls, emails, use of social media and web meetings to set and conduct web and phone meetings, assessments.
- Small business end to end sales responsibility. Demonstrate with the local market support te SR. ISRs the benefits of all Konica Minolta products, services and solutions to clients.
- Develop and present proposals tailored to address each client’s specific business needs.
- Identify and establish relationships with key decision makers to secure new business and strengthen partnerships with current clients.
- Manage activities related to client retention, including communication with client
- Consistently close sales and achieve monthly activity and revenue goals.
- Revenue generation from the full service portfolio including extended services/offerings
- Accurate account forecasting/pipeline development
- Lead generation for our Managed Services and IT offerings, including IT Procurement
- Conduct periodic Technology Business Planning review sessions and assessments with each client to understand their technology roadmap
- Manage Accounts Receivable (AR) Escalation to ensure timely payment of invoices
- Coordinate with Market staff and direct manager in order to leverage resources as needed
- Assist with documentation related to all phases of the client
- Identify and propose additional projects
- Tracks all leads, activities and meetings through our CRM system
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What This Job Offers
Job Type
Full-time
Career Level
Senior
