Senior Inland Marine Technical Claims Specialist

BP&C•Chicago, IL

12h•Onsite

About The Position

We are looking for a highly capable Senior Inland Marine Technical Claims Specialist to join our team and work from any of the following Argo offices: Albany, Chicago, Houston, Los Angeles, Omaha, Richmond (VA). We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. This role adjudicates our most complex inland marine claims for our customers, such as Builder’s Risk, Contractor’s Equipment and Motor Truck Cargo. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Requirements

Seven years’ experience adjudicating inland marine policy claims, particularly motor truck cargo claims, with exposure of $100,000 or more.
Bachelor’s degree from an accredited university required.
Two or more insurance designations or four additional years of related experience adjudicating commercial inland marine claims beyond the minimum experience required above may be substituted in lieu of a degree.
New York General Adjusting License or reciprocal Florida or Texas and California license is required or must be obtained within three months of starting role.
Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
Ability to regularly exercise discretion and independent judgment with respect to matters of significance.
This role primarily faces problems and issues that are numerous and undefined.
Conducting detailed information gathering, analysis and investigation to find solutions where information is difficult to obtain.
A strong focus on execution in getting things done right.
Proven ability to consistently produce and deliver expected results to all stakeholders by:
Finding a way to achieve success through adversity.
Being solution (not problem) focused
Thinking with a global mindset first.
Must have excellent communication skills and the ability to build lasting relationships.
Exhibit natural curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly.
Excellent evaluation and strategic skills required.
Strong claim negotiation skills a must.
Knows how claims reserving techniques are used and how to assess whether a claim reserve is accurate.
Client focus – the ability to effectively determine specific client needs and to provide value added solutions.
Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
Demonstrates innovative thinking and regularly shares ideas to help the team whenever possible
Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO.
Demonstrates inner strength.
Has the courage to do the right thing and demonstrates it on a daily basis.
Intellectual curiosity.
Consistently considers all options and is not governed by conventional thinking.
Proficient in MS Office Suite and other business-related software.
Polished and professional written and verbal communication skills in order to present information accurately and effectively.
The ability to read and write English fluently is required.
Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.
Applicants must be legally authorized to work in the United States.
At this time, we are not able to sponsor or assume sponsorship of employment visas.

Nice To Haves

Experience supporting specialty programs and partnering with TPAs, MGAs, or other outside vendors preferred.

Responsibilities

Working with limited oversight under broad management direction, adjudicate highly complex claims, at the highest authority limits on assignments reflecting the highest degree of technical complexity, potentially with major impact on departmental results.
Conducting detailed information gathering, analysis and investigation to find solutions to issues that are numerous and undefined.
Support monitoring the quality of work performed by TPAs adjusting claims for US programs.
Reporting to senior management and underwriters on claims trends and developments.
Investigating claims promptly and thoroughly Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.
Investigating claims promptly and thoroughly, including interviewing all involved parties.
Managing claims in litigation
Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution.
Properly setting claim reserves, taking into account how different policy wordings impact the claims reserving process.
Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution.
Preparing reports for file documentation
Applying creative solutions which result in the best financial outcome.
Negotiates highly complex settlement packages, sets reserves and authorizes payment within scope of authority, settling claims in most cost effective manner and ensuring timely issuance of disbursements.
Processing mail and prioritizing workload.
Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.).
Having an appreciation and passion for strong claim management.