Senior Infrastructure Support Admin

Jeanne D Arc Credit Union•Lowell, MA

4h•$93,110 - $139,670•Onsite

About The Position

Join Our Team and Make an Impact! At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive. We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board! Now Hiring: Senior Infrastructure Support Admin Come join our team as a Senior Infrastructure Support Admin where you will support the activities of the Information Technology department. This includes actively engaging in the network and systems environment to ensure maximum availability, security, performance, capacity, and responsiveness.

Requirements

Three to five years of related experience.
Experience within the financial industry is preferred.
Must have a valid driver's license and a good driving record with a minimum of two years of driving experience.
Bachelor's degree in Information Technology or related field required or an equivalent combination of education and experience.
Proficiency in the use and troubleshooting of Microsoft Windows Server, Linux, Enterprise Wi-Fi, Active Directory, VoIP, PowerShell, Group Policy, VMware, Network Systems, and Equipment.
Efficient with multitasking, problem-solving, decision making, and practical application.
Must have the ability to apply cognitive reasoning to daily tasks, take ownership, work independently and as part of a collaborative team.
Applies knowledge and experience to develop solutions and implement appropriate actions.
Must be highly motivated, organized, and skillful with time management.
Requires broad understanding of technology and a strong commitment to service.

Responsibilities

Responsible for the planning, implementation, and maintenance of all hardware and software platforms which comprise the enterprise compute and network environment, including but not limited to routers, switches, firewalls, servers, virtualization technologies, and VPNs.
Administers Windows and Linux Network Operating systems. Develops, executes, and maintains group policy and Active Directory / LDAP.
Oversees network performance and monitoring. Troubleshoots network issues and creates plans for improved performance, availability, and efficiencies.
Manages the infrastructure support ticketing system to resolve system and escalated user issues. Coordinates with third-party vendors and partners as needed.
Actively engages in the implementation of infrastructure improvements. Develops project plans, maintains regular upgrade schedules, and brings forth recommendations.
Participates in developing, documenting, updating, and testing business continuity plans.
Designs, develops, and maintains procedures and network diagrams of the Credit Union technology environment.
Participates in an on-call rotation for after-hours critical systems monitoring and support. May require extended work hours leading and supporting key initiatives and responding to systems issues.
Performs other job-related duties as assigned.