Senior Infrastructure Engineer

Penn Medicine, University of Pennsylvania Health System•Philadelphia, PA

12d•$84,961 - $125,000

About The Position

The Senior Infrastructure Engineer engineers, operates, and advances enterprise infrastructure services across backup and data protection, enterprise storage, and virtual server hosting. The primary focus is the University’s enterprise backup service, where the engineer provides senior technical depth and coverage for the service lead. The role designs, implements, administers, troubleshoots, optimizes, and lifecycle-manages resilient backup and recovery platforms, with Cohesity preferred and Veeam, Rubrik, or other leading enterprise backup technologies highly desirable. The engineer also contributes to enterprise storage services, including NetApp and comparable technologies, and to virtual server hosting in VMware and Nutanix environments. The position works independently on complex infrastructure problems, improves automation and operational standards, supports disaster recovery and cyber-recovery objectives, and collaborates across infrastructure, networking, cloud, cybersecurity, and application teams to deliver secure, reliable, and recoverable University services.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, Information Systems, or a related technical field, and 3 to 5 years of progressively responsible experience supporting enterprise infrastructure environments, or an equivalent combination of education, training, and relevant professional experience.
Extensive experience engineering and supporting enterprise backup and data protection technologies.
Demonstrated experience with enterprise storage technologies, including storage provisioning, performance, capacity management, troubleshooting, and lifecycle management.
Experience supporting enterprise virtualization platforms, including VMware and/or Nutanix AHV.
Strong knowledge of backup architecture, recovery strategies, retention policies, disaster recovery, cyber recovery, and data resiliency principles.
Demonstrated ability to design, implement, troubleshoot, and optimize complex enterprise infrastructure systems rather than solely perform routine administration.
Experience troubleshooting complex issues across backup, storage, virtualization, networking, operating systems, and application infrastructure.
Strong understanding of enterprise infrastructure security, availability, monitoring, capacity planning, and operational best practices.
Demonstrated ability to work independently, lead complex technical initiatives, and provide senior-level technical guidance and mentorship.
Strong written and verbal communication skills, including the ability to communicate technical concepts effectively with technical teams, vendors, leadership, and service stakeholders.

Nice To Haves

Ten years of experience is preferred.
Experience with Cohesity is preferred; experience with Veeam, Rubrik, or comparable enterprise backup platforms is highly desirable.
Experience with NetApp storage technologies is preferred.
Experience working in large, complex enterprise environments; higher education, healthcare, research, or similarly decentralized environments is desirable.

Responsibilities

Engineer, operate, maintain, and advance enterprise backup, data protection, storage, and virtual server infrastructure services.
Serve as a senior engineer for the University’s enterprise backup and data protection service, providing technical depth and coverage for the service lead.
Design, implement, administer, troubleshoot, optimize, and lifecycle-manage enterprise backup and recovery platforms.
Develop and maintain backup policies, retention strategies, recovery procedures, and data protection standards aligned with University requirements.
Support and improve disaster recovery, cyber-recovery, data resiliency, and recoverability capabilities, including regular validation and testing of recovery processes.
Monitor and optimize backup infrastructure for performance, capacity, reliability, availability, and successful recoverability.
Lead troubleshooting and root-cause analysis of complex backup and infrastructure issues spanning storage, virtualization, networking, operating systems, and applications.
Engineer and support enterprise storage services, including NetApp and comparable storage technologies.
Perform storage provisioning, capacity planning, performance analysis, upgrades, lifecycle management, and troubleshooting.
Provide engineering support for virtual server hosting environments, including VMware and Nutanix platforms.
Develop and improve automation, monitoring, documentation, operational procedures, and engineering standards to increase service reliability and operational efficiency.
Participate in infrastructure architecture, technology evaluations, platform migrations, upgrades, hardware refreshes, and strategic modernization initiatives.
Collaborate with infrastructure, networking, cloud, cybersecurity, application, and other technical teams to deliver secure, reliable, resilient, and recoverable services.
Work independently on complex technical initiatives and escalated infrastructure problems, providing senior-level technical analysis and recommendations.
Provide technical mentorship and knowledge transfer to other engineers and administrators, helping strengthen team coverage and operational continuity.
Perform other duties and responsibilities as assigned.

Benefits

Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits.
Flexible spending accounts for eligible health care and dependent care expenses.
Tuition assistance for the employee, spouse, and dependent children at Penn, and for dependent children at other institutions.
Basic, matching, and supplemental retirement plans, with investment options through TIAA and Vanguard.
Substantial time away from work during the year.
Long-term care insurance.
Wellness and work-life programs and resources.
Professional and personal development resources.
Access to University libraries, athletic facilities, cultural activities, and recreational resources.
Discounts and special services, including arts and entertainment, transportation, and mortgages.
Flexible work options and flexible work hours.
Forgivable home ownership loan for eligible employees interested in buying a home or residing in West Philadelphia.
Adoption assistance for eligible expenses, for up to two adoptions in the household.