Senior Infrastructure Engineer

Caritas Family Solutions • Belleville, IL

6d

About The Position

The Senior Infrastructure Engineer designs, implements, maintains, secures, and continuously improves Caritas Family Solutions’ technology infrastructure. This technical leadership role supports reliable, secure, and scalable systems across multiple locations while advancing the organization’s strategic technology initiatives. The position is full-time and exempt, is in the Office of Technology & Innovation, and reports to the Director of Technology & Innovation. Starting compensation is $83,000 annually.

The role includes administering enterprise systems and cloud platforms, supporting and troubleshooting network infrastructure, implementing cybersecurity controls, automating operational processes, and leading infrastructure projects. The engineer also collaborates with vendors and internal stakeholders, documents standards and procedures, mentors team members, supports disaster recovery and business continuity planning, and provides advanced troubleshooting and escalation support. On-call and after-hours support may be required as needed.

Requirements

• Associate degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.
• Five or more years of progressively responsible experience in infrastructure engineering, systems administration, networking, cybersecurity, and technology project leadership.
• Network+ certification or equivalent certification.
• Advanced knowledge of enterprise infrastructure technologies, including Windows Server administration, Microsoft 365, cloud services, identity and access management, virtualization platforms, network infrastructure, cybersecurity practices, endpoint management, backup and recovery solutions, monitoring tools, and automation through scripting and systems integration.
• Proficiency with Microsoft 365 applications, PowerShell, Microsoft server technologies, endpoint management systems, network administration tools, monitoring platforms, and technical documentation systems.
• Expertise in enterprise systems administration, infrastructure design and optimization, network troubleshooting, systems integration, cybersecurity best practices, and automation of administrative and operational processes.
• Ability to provide technical leadership, guide and mentor team members, lead complex infrastructure projects, and coordinate effectively with vendors and stakeholders.
• Strong written and verbal communication skills, including the ability to create clear documentation and present technical information to non-technical audiences.
• Ability to manage competing priorities and maintain organization and attention to detail.
• Ability to build positive working relationships, collaborate with internal and external partners, provide responsive customer service, and contribute to team-oriented problem-solving.
• Exceptional analytical and troubleshooting abilities, sound judgment, risk evaluation, and ability to develop sustainable solutions that support business operations and security requirements.
• Experience planning and managing technology projects, coordinating vendor relationships, supporting budget and purchasing activities, maintaining technology assets, and identifying opportunities to improve operational efficiency through strategic resource allocation.
• Understanding of trauma-informed principles and ability to apply them in interactions with employees, clients, and community partners.
• Access to reliable transportation.
• Proof of continued insurance.
• Valid driver’s license and a driving record acceptable under agency insurance guidelines.

Nice To Haves

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience supporting multi-site environments.
• Experience leading enterprise infrastructure projects.
• CCNA certification.
• Microsoft certifications.
• Cloud certifications, such as Azure, AWS, or equivalent.
• Cybersecurity certifications.
• Project Management certifications.
• Access to a reliable automobile.

Responsibilities

• Design, implement, maintain, and optimize enterprise infrastructure solutions.
• Administer servers, operating systems, cloud platforms, identity management systems, and related technologies.
• Develop and maintain automation, scripts, and integrations to improve operational efficiency.
• Design, support, monitor, and troubleshoot network infrastructure, including firewalls, switches, routing, and wireless technologies.
• Implement and maintain cybersecurity controls, monitoring solutions, vulnerability management programs, and system-hardening practices.
• Lead infrastructure and technology projects from planning through implementation and support.
• Collaborate with vendors and internal stakeholders to deploy new systems and enhancements.
• Create and maintain technical documentation, standards, and procedures.
• Provide technical guidance and mentorship to team members.
• Participate in disaster recovery, business continuity, and strategic technology planning efforts.
• Provide advanced troubleshooting and escalation support for complex technical issues.
• Participate in on-call and after-hours support as needed.
• Perform additional duties as assigned.

Benefits

• Generous paid time off.
• Paid training and professional development.
• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 403(b) retirement plan with 5% employer match.
• Tuition reimbursement.
• Employee Assistance Program.
• Opportunities for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree