About The Position

We are seeking a highly motivated Site Reliability Engineer to help build and operate reliable, scalable, and secure services across our platform. This role combines DevOps practices, modern SRE principles, and software engineering to improve system reliability, automate operations, and support high-availability production environments. The ideal candidate is passionate about building resilient systems, improving developer productivity, and driving operational excellence through automation, observability, and engineering best practices. The role partners closely with engineering, platform, and product teams to ensure services are designed for reliability and remain performant, stable, and supportable at scale. The role is based in Raleigh, NC (first preference), with additional locations in Dallas, TX; Durham, NC; Boston, MA; or Merrimack, MA.

Requirements

  • Experience developing and designing products based on Site Reliability Engineering principles to improve stability and platform availability for containerized workloads and on-premises services using Kubernetes.
  • Experience managing and interpreting large datasets using query languages and creating dashboards and reports with Power BI and Grafana.
  • Experience managing cloud and on-premises infrastructure using infrastructure-as-code tools, including Terraform and CloudFormation.
  • Hands-on experience building, operating, monitoring, logging, and alerting distributed systems at scale using Datadog and Splunk.
  • Experience supporting DevOps practices for service delivery and operations using Jenkins, Azure DevOps, Team Foundation Version Control, and CI/CD automation.
  • Experience developing software and automation solutions for application delivery, operations, and repeatable business processes using Python.
  • Knowledge of scalability and resiliency practices for applications deployed on AWS and Azure, including Lambda and API Gateway.
  • Strong development experience in scripting, automation, and integration across Linux- and Windows-based environments.
  • Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent), and five (3) years of experience as a Site Reliability Engineer or in a closely related occupation designing and automating container and cloud-based platform products and infrastructure solutions in a production environment; alternatively, a master’s degree in one of those fields (or foreign education equivalent) and three (1) year of such experience. The experience figures are reproduced as written in the posting.

Responsibilities

  • Design, build, and operate resilient, scalable systems using DevOps, SRE, and software development best practices.
  • Deliver high-availability services through automation, infrastructure as code, and proactive reliability engineering.
  • Improve monitoring, logging, alerting, and observability for distributed systems.
  • Support CI/CD automation, deployment workflows, and production tooling to reduce operational toil.
  • Drive incident response, root cause analysis, and recovery improvements to minimize downtime.
  • Partner with engineering teams to embed reliability into the software development lifecycle.
  • Automate provisioning, configuration, and self-healing across cloud and on-premises environments.
  • Validate resiliency and performance through testing, chaos engineering, and capacity planning.
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