Senior Information Technology Manager

Parsons Corporation•Aberdeen, MD

About The Position

Parsons is seeking a Senior Information Technology Manager to support our cutting-edge Drone Armor counter-unmanned aerial systems (C-UAS) program. This role provides analytical, technical, and administrative leadership for the planning, design, installation, and support of IT systems and infrastructure that enable mission-critical C-UAS operations. The Senior IT Manager will lead teams, drive best practices, and implement innovative solutions across a diverse and distributed environment.

Requirements

Bachelor’s degree in Information Technology or other related technical discipline is required with 8 years of experience OR 10 years of relevant IT management/engineering experience may be substituted for education
Experience planning, designing, and installing personal computer systems, workstations, and servers
Experience diagnosing and resolving customer-reported IT incidents in a complex environment
Experience determining hardware and software requirements and supporting end users through training and documentation
Experience performing general maintenance and troubleshooting of computer systems and peripherals across an organization
Experience preparing progress reports and recommending support/non-support for evaluated IT products
Experience leading teams and projects, managing complex or strategic IT efforts, and supervising lower-level staff
Strong technical expertise across IT products, operating systems, software, hardware, and networks
Ability to evaluate IT products for compatibility, expandability, and supportability
Familiarity with IT service management practices, incident and problem management, and change control
Strong analytical and problem-solving skills, especially in ambiguous or complex situations
Must be a US Citizen
SECRET security clearance

Nice To Haves

Bachelor’s or higher degree in Information Technology, Computer Science, Systems Engineering, or related discipline
Relevant certifications (e.g., ITIL, CISSP, CCNP, MCSE, cloud certifications)
Experience supporting DoD, defense, or other mission-critical, secure IT environments
Experience managing IT infrastructure in support of C-UAS, EW, ISR, or similar operational systems
Experience with virtualization, cloud services, endpoint management, and enterprise monitoring tools
Proven track record of leading cross-functional teams and delivering complex IT projects on schedule
An active Secret security clearance is required for this position.

Responsibilities

IT Planning, Design & Implementation Perform analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems, workstations, and servers
Evaluate and implement IT solutions that support Drone Armor development, test, and operational environments
Diagnose and resolve problems in response to customer-reported incidents, ensuring timely and effective support
End-User Support & Systems Maintenance Confer with end users to determine types of hardware and software required to support mission and business needs
Install new hardware and software and maintain existing components across the organization
Train end users in the use of equipment and software, promoting effective and secure use of IT resources
Perform general maintenance tasks and troubleshoot issues with computer systems and peripheral equipment
Prepare progress reports for all work performed and maintain accurate configuration and asset records
Technology Evaluation & Recommendations Evaluate products for compatibility, expandability, ease of use, and supportability within the Drone Armor environment
Recommend to management the support or non-support of evaluated products based on technical and operational criteria
Apply extended mastery of IT principles, theories, and practices to related specialties (e.g., networking, security, cloud, virtualization)
Leadership, Best Practices & Innovation Expand knowledge of best practices and incorporate them into all work assignments and procedures
Evaluate and enhance current practices to ensure optimal support of organizational objectives and diversity initiatives
Oversee leadership of teams and projects that involve extensive cooperation and coordination across functional areas
Identify and implement innovative solutions to important, highly complex strategic and operational IT issues, often involving unusual circumstances and incomplete or conflicting data
Ensure safe practices and environmental consciousness are exhibited in IT decisions and operations
Communication, Management & Oversight Prepare written and/or verbal presentations or proposals on highly complex issues for a broad variety of audiences (technical, management, customer)
Work independently on highly complex or strategic assignments with minimal oversight
May direct and supervise lower-level staff, including tasking, mentoring, and performance feedback