Senior Information Technology Manager

Boeing•Plano, TX

3d•Hybrid

About The Position

The Boeing Company’s Information Digital Technology & Security (IDT&S) Engineering division is seeking a Senior Information Technology Manager to lead our Production Operations ServiceNow platform team. Your mission is to chart the course for strategy, lifecycle development, and operational stability for the enterprise ServiceNow platform supporting IT and cross-enterprise business functions. This senior leadership role reports to the Director of Enterprise IT Operations, managing a global product team and supplier partners through ServiceNow modernization, sustaining operations, and ongoing iterative improvements. In addition to demonstrating proven ServiceNow platform success and organizational leadership experience, this role requires the ability to create strong cross-function partnerships & coalitions, manage effective supplier relationships, and effectively communicate with stakeholders to deliver results. Embrace the challenge of this highly visible leadership role, where your versatility & strategic leadership will be key to achieving operational excellence and enabling business success at Boeing. Together, we will navigate the complexities of the IT landscape and set new standards for the Boeing enterprise ServiceNow platform.

Requirements

10+ years of experience leading through influence and partnering with cross-functional teams on projects and initiatives
5+ years of experience managing managers (demonstrated leadership of multiple layers of management)
5+ years of experience do you have leading ServiceNow platform support
1+ years of experience leading or managing global teams
Successful Candidates for this job must satisfy the Company’s Conflict Of Interest (COI) assessment process.
To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Nice To Haves

Global (multi-national) company experience delivering IT Operations services and/or enterprise platforms
Relevant ServiceNow certifications
Proven experience leading a team in the implementation of AI & automation capabilities
Excellent communication skills and experience communicating with senior executive leadership
ITIL or similar IT Service Management experience

Responsibilities

Enterprise Product Management for the ServiceNow platform, associated applications, tools, and services
Cultivate strategic relationships with senior Boeing leaders and suppliers focused on positive business impacting outcomes
Day-to-day production operations for ServiceNow through platform modernization and sustaining to ensure platform stability, performance, and availability for enterprise users per SLA.; support planned and on-call emergent operations for a global enterprise ServiceNow product roadmap and lifecycle, including delivery of advanced features aligned to business outcomes and efficiencies
Partner with cross-functional stakeholders across IT, HR, Legal, Finance, and Procurement to align the platform strategy with organizational objectives, industry best practices, and recommend improvements
Manage key supplier relationships and budget
Drive AI and automation initiatives leveraging ServiceNow and other integrated capabilities to improve the user experience and enterprise outcomes
Demonstrate excellent judgment, mature leaders, balancing principles and pragmatism, with solid decision-making skills
Lead a large global team (hiring, performance, career development, employee satisfaction)
Broad stakeholder communications such as defining and reporting key metrics including capacity, change success rate, release cadence, capacity and cost metrics to stakeholders
Ensure governance and compliance to enterprise standards, support audits, and continuous improvement initiatives