Information Technology Manager

City of Clarksville • INFORMATION TECHNOLOGY - 1 Public Square Lower Level Clarksville, TN

2d

About The Position

This is the sixth of seven levels in the Information Technology - Infrastructure series. Incumbents supervise individuals engaged in providing user support and infrastructure maintenance to an assigned department, including the supervision of lower level information technology staff. Responsibilities may include evaluating and prioritizing tasks; assigning projects to staff; developing, monitoring, and maintaining networks, applications, servers, and related hardware and software; developing and monitoring a budget; and preparing operational reports. PLEASE NOTE: THIS POSITION IS ONLY OPEN TO CURRENT CITY OF CLARKSVILLE INFORMATION TECHNOLOGY EMPLOYEES WHO HAVE BEEN IN THEIR CURRENT POSITION FOR AT LEAST SIX (6) MONTHS. NO OTHER APPLICATIONS WILL BE CONSIDERED.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Five (5) years of experience in information technology including two (2) years of supervisory experience.
• An equivalent combination of education and experience sufficient to perform the job's essential duties.
• Possession of a valid driver’s license.
• CJIS certified (Criminal Justice Information Systems).
• Knowledge of managerial principles.
• Knowledge of applicable Federal, State, and local laws, rules, and regulations.
• Knowledge of applicable hardware, software, and operating systems.
• Knowledge of system design, maintenance, and implementation practices and procedures.
• Knowledge of project management principles and practices.
• Knowledge of customer service principles.
• Knowledge of recordkeeping principles.
• Knowledge of budgeting principles.
• Skill in monitoring and evaluating employees.
• Skill in prioritizing and assigning work.
• Skill in managing projects.
• Skill in troubleshooting and resolving network problems.
• Skill in applying applicable Federal, State, and local laws, rules, and regulations.
• Skill in developing and monitoring budgets.
• Skill in preparing reports.
• Skill in maintaining operational records.
• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Nice To Haves

• Some positions may require specialized certification in their area of responsibility.

Responsibilities

• Supervises staff to include prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.
• Provides a high level of technical assistance, which includes developing, monitoring, and maintaining networks, applications, servers, and related hardware and software.
• Identifies, diagnoses, isolates, and resolves IT network, system, and peripheral issues.
• Researches and purchases hardware and software, as necessary.
• Prepares and manages departmental and project budgets; forecasts staffing, equipment, and material expenses for budget planning; monitors expenditures; and adjusts budget items as needed.
• Prepares and maintains a variety of operational records and reports including personnel records, and financial reports.
• Performs other work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager