Senior Industry Advisor
ServiceTitan•US CA Remote, CA
•$152,600 - $245,000•Remote
About The Position
ServiceTitan is building the platform of record for Property Care (pest, lawn, pool, arbor, and irrigation) and is seeking a Senior Industry Advisor. This role is for a former operator (owner, executive, or senior leader from a property care trade) who brings credibility and hands-on knowledge to how ServiceTitan sells, implements, supports, and builds product. This is a senior individual contributor role that spans all four Property Care trades and works directly with the GM and cross-functionally across Sales, Implementations, Customer Success, and Product.
Requirements
- Senior level experience within the Property Care trade industry, with direct oversight of both Operations and Technology.
- Proven track record of running high-performing operations within enterprise settings.
- Recent experience (within the last 2–3 years) leading Property Care trade technology systems, ideally as the driver of a major platform migration or enterprise rollout.
- High market credibility with immediate authority among industry operators, paired with exceptional verbal storytelling skills.
- Deep operational fluency across recurring revenue/service agreements, technician routing, route density optimization, chemical tracking and compliance, and multi-location or multi-brand operations.
Nice To Haves
- Direct experience navigating M&A integrations, platform consolidations, or multi-brand rollups.
Responsibilities
- Advise Product on feature decisions and tradeoffs from an operator's perspective, including reviewing and commenting on product requirement documents.
- Advise on custom vs. standardized reporting needs for property care clients.
- Turn QBR feedback into prioritized input for the product roadmap.
- Attend and represent ServiceTitan at industry conferences (e.g., PestWorld).
- Own relationship with key trade orgs (e.g., NPMA).
- Write market point-of-view (POV) documents that capture industry context for internal and customer-facing use.
- Join prospect pitches and calls to lend industry credibility, answer trade-specific questions, and talk “operator to operator”.
- Shape and craft GTM materials and value propositions grounded in operator experience.
- Support discovery on nuanced or ambiguous operational topics during onboarding.
- Act as an escalation point for complex implementation issues.
- Serve as the internal resource implementation teams turn to for trade-specific questions.
- Provide named-account support for our highest-priority accounts.
- Translate customer asks and pain points into clear input for relevant ServiceTitan teams.
- Act as an escalation point for complex implementation issues.
- Provide named-account support for our highest-priority accounts, bringing “operator lens” to each discussion.
Benefits
- Flexible time off
- Learning and development opportunities
- Comprehensive onboarding program
- Leadership training
- Peer-nominated awards
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
- On demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
- Annual bonus
- Equity
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
