Senior Implementations Product Specialist

Rad AI•,

9d•$126,000 - $175,000

About The Position

The Senior Implementations Product Specialist owns customer adoption outcomes for Rad AI products, leading product training, go-live readiness, stabilization, and sustained post-launch adoption. The role serves as a radiology workflow consultant and trusted product partner to clinical, operational, and IT stakeholders, translating customer workflows into effective product configurations and adoption strategies. The specialist develops deep expertise in Rad AI Reporting and Impressions, including features, workflows, integrations, and best practices. The role owns customer template configuration standards, maintains reusable templates, and creates training and enablement materials for customers and the Implementation team. Working across Product, Engineering, Technical Support, and Sales, the specialist resolves customer issues, shares feedback and adoption patterns to inform the product roadmap, responds to product questions, and supports sales-stage clinical workflow assessments. The position is based in San Francisco onsite four days a week or may be remote for candidates located anywhere in the United States, depending on the role listing; the description does not specify which listing applies to this opening.

Requirements

Hands-on experience in a radiology or imaging environment, including direct familiarity with radiologist reporting workflows, PACS, and/or dictation systems.
Ability to engage clinical stakeholders, including radiologists and department leads, with credibility and adapt communication to technical and non-technical audiences.
At least 4 years of relevant customer-facing experience emphasizing product expertise and/or industry knowledge.
Strong organizational skills, including prioritizing competing priorities, delivering outcomes on a timeline, and creating documentation.
Excellent people and relationship management, coaching, and communication skills, including the ability to facilitate effective customer training.
Practical working knowledge of SaaS solutions, implementations, and technical concepts.
Willingness to continuously learn, adapt, improve, and help others do so in a fast-paced, changing environment.
Ability to build and maintain relationships across company functions and collaborate toward common goals.

Nice To Haves

Direct clinical experience as a radiology technologist, PACS administrator, or radiology IT specialist.
Bachelor’s degree or above.
Experience at a growth-stage startup.
Professional consulting or healthcare software implementation experience.
Familiarity with HL7, FHIR, and EHRs.
Experience supporting or selling radiology-specific health IT products, such as RIS, PACS, and voice recognition or dictation platforms.

Responsibilities

Lead product training and support go-live stabilization through adoption engagement with customer administrators and radiologists.
Drive sustained product adoption after go-live among radiologists and customer stakeholders.
Advise clinical and operational stakeholders by translating radiology workflows into optimized product configurations and adoption strategies.
Conduct pre- and post-go-live workflow assessments with radiologists, department leads, and IT stakeholders to identify friction points, configuration needs, and adoption risks.
Partner with strategic, high-visibility accounts and engage senior clinical and operational leaders.
Develop and maintain deep functional knowledge of Rad AI Reporting and Impressions, including features, workflows, integrations, best practices, and new capabilities.
Own customer template configuration and maintain reusable templates and implementation best practices.
Create and maintain training materials for customers and the Implementation team.
Partner with Product, Engineering, and Technical Support to resolve customer issues and communicate customer feedback and adoption patterns to Product.
Respond to product-related questions from customers and internal stakeholders.
Support sales-stage clinical workflow assessments and translate prospect needs into implementation requirements.