Technical Implementations Specialist

CSI•Remote - North Carolina, NC

About The Position

The Technical Implementation Specialist owns the technical execution of solution implementations for new and existing customers. This includes technical planning, software installation, environment configuration, integrations, data exchange, troubleshooting, deployment, and validation. The role is accountable for successful delivery of assigned technical workstreams, identifying and escalating non-standard, high-risk, or cross-solution issues. The specialist independently completes technical implementation work within assigned solution areas with limited oversight and recognizes when specialized or senior technical support is needed. The role partners with an Implementations specialist to translate approved functional requirements into technical specifications for environments, configuration, data, connectivity, and integrations. It also mentors newer team members and provides quality oversight of others’ technical deliverables. The position involves customer interaction, including communication with customer technical and network staff, and requires travel as needed to support business needs. Other duties may be assigned.

Requirements

At least four years of relevant experience in technical implementation, systems integration, data integration, or comparable technical delivery roles.
Proficient SQL skills, including database refresh and restore for test environments.
Working knowledge of scripting, secure file transfer, API and file-based integration patterns, network connectivity, and server administration.
Education or job knowledge equivalent to undergraduate college or university education in a technical discipline, or equivalent technical experience or certification.
Must be authorized to work in the United States without current or future visa sponsorship.

Responsibilities

Own the technical execution and successful delivery of assigned solution implementation workstreams for new and existing customers.
Plan technical work and install, configure, and tune CSI software across customer and hosted environments, including prerequisite components, service accounts, and connectivity.
Develop, modify, and validate flat-file extracts and data mappings from source specifications, resolving layout, encoding, and data-quality defects.
Perform database work, including data validation, mapping verification, and script execution.
Deliver API and file-based integrations between CSI solutions and customer or third-party systems, including authentication, connectivity, data mapping, error handling, testing, and technical certification.
Troubleshoot moderately complex installation, integration, performance, and data issues; determine root causes and implement resolutions.
Plan and execute deployment and cutover activities, including task sequencing, rollback readiness, and post-deployment validation.
Deploy code, configuration packages, or releases to test environments when required by the solution and team process.
Partner with the Implementations specialist to translate approved functional requirements into technical environment, configuration, data, connectivity, and integration specifications.
Mentor newer team members within assigned solution areas and provide quality oversight of technical deliverables produced by others.
Communicate and interact effectively with customers, including their technical and network staff.
Maintain accurate technical documentation, configuration records, and file specifications.
Travel as needed to support business needs and perform other duties as assigned.