Senior Implementation Project Manager - Stock Plan Services

Fidelity Investments • Covington, KY

11d

About The Position

The Stock Plan Services team is seeking a Senior Implementation Project Manager for a fast-paced, client-facing role leading complex projects for new and existing clients. The role is accountable for project execution, cross-functional coordination, risk management, and delivering a high-quality client onboarding experience.

As the primary day-to-day client contact during onboarding, the Senior Implementation Project Manager guides clients through platform transition activities and coordinates work across Operations, Product, Technology, Legal, and other internal partners. The position manages project documentation to support accuracy, compliance, and adherence to Fidelity standards; provides stakeholders with regular updates on progress, milestones, issues, and risks; and helps establish a strong foundation for long-term client satisfaction.

As part of the Implementation team, this role supports operational excellence, reduces risk, and enhances the client experience across Stock Plan Services. It also contributes to team knowledge-sharing, process improvements, and adoption of best practices.

Requirements

• Bachelor’s degree or equivalent years of professional experience.
• 3–5 years of experience in equity compensation, financial services, or project management.
• Experience coordinating multi-workstream projects or client transitions.
• Strong communication, influence, and organizational skills.
• Ability to lead cross-functional project teams through structured plans and delivery commitments.
• Strong capability to identify, document, and escalate risks and obstacles.
• Clear and timely communication when facilitating discussions, resolving issues, and aligning partners.
• Ability to build consensus and influence in a matrixed environment.
• Strong attention to detail and a process-oriented approach.
• Ability to thrive in a dynamic, fast-paced environment with shifting priorities.

Nice To Haves

• Working knowledge of stock plan administration or a strong desire to develop subject-matter expertise.

Responsibilities

• Lead complex implementation projects for new and existing clients.
• Serve as the primary day-to-day client contact during onboarding and guide clients through platform transition activities.
• Coordinate tasks across Operations, Product, Technology, Legal, and other internal partners.
• Manage project documentation and ensure accuracy, compliance, and adherence to Fidelity standards.
• Provide regular stakeholder status reports on project progress, milestones, issues, and risks.
• Support a consistent, positive onboarding experience that builds a foundation for long-term client satisfaction.
• Contribute to team knowledge-sharing, process improvements, and best-practice adoption.
• Lead cross-functional project teams through structured plans and delivery commitments.
• Identify, document, and escalate risks and obstacles.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior