Senior Implementation Manager

Conexiom•Vancouver, BC

5d•CA$130,000•Hybrid

About The Position

As a Senior Implementation Manager, you will own a portfolio of complex, high-profile customer implementations on the Conexiom platform, serving as the primary point of contact and trusted advisor from kickoff through go live. You are focused on time to value, ensuring every customer is set up to meet and exceed their success measures. You bring deep implementation expertise, a strategic mindset, and the ability to manage competing priorities without losing sight of the customer experience. In your role as a senior team member, you are self-directed, thrive in complex environments, and take pride in delivering implementations that genuinely transform how customers do business.

Requirements

5+ years of experience in SaaS implementation or technical onboarding, with a demonstrated track record of managing complex, concurrent projects
Strong project management skills with proven ability to develop and execute comprehensive project plans against defined SLAs and timelines
Strong technical aptitude with working knowledge of APIs, SFTP, data mapping and technical scoping, with the ability to translate complex integration requirements into actionable implementation solutions
Exceptional communication and interpersonal skills, with the ability to engage and influence effectively across all levels of an organization
Demonstrated ability to act as a trusted advisor, translating complex customer business requirements into effective platform solutions
Strong analytical and problem-solving skills, with the ability to proactively identify and resolve technical and project-related challenges
Customer-focused mindset with a commitment to delivering best-in-class implementation experiences and exceeding customer expectations
Highly self-directed and accountable, with the ability to manage competing priorities and know when to escalate appropriately
Experience delivering end-user training to diverse audiences in a SaaS or technology environment

Nice To Haves

Familiarity with Manufacturing and Distribution is an asset
Experience with ERP administration and/or accounting is an asset

Responsibilities

Act as a trusted advisor to customers, developing a deep understanding of their business requirements and objectives to deliver tailored Conexiom platform solutions
Serve as the principal point of contact throughout the implementation lifecycle, providing strategic guidance and expert consultation on platform best practices
Monitor and support user adoption, proactively addressing concerns to ensure customers achieve maximum value from the platform
Concurrently manage a portfolio of complex Conexiom platform implementations, ensuring delivery on time, within scope, and to a high standard of quality
Develop and lead execution of comprehensive project plans that account for both customer and organizational strategic goals
Track project progress, manage risks, and implement timely interventions to keep implementations on track
Facilitate clear and consistent communication to customers and internal stakeholders through status updates, reports, and presentations
Lead customers through end-to-end platform setup and launch, including business requirements gathering, configuration, testing, training, and go-live
Collaborate with Product and Development teams to ensure accurate translation of customer requirements into the implementation process
Conduct testing and quality assurance to ensure implementations meet and exceed customer expectations
Create and maintain detailed implementation documentation including business requirements, customizations, and customer-specific configurations
Partner with Customer Success and Support to ensure seamless post-implementation handoffs and continuity of service
Provide post-implementation support as assigned, addressing customer needs with a focus on continuous improvement