Senior Implementation Manager

Tilt

7d • $90,000 - $100,000 • Remote

About The Position

Tilt is looking for a Senior Implementation Manager to join their team and help scale the business. This position is a full-time role reporting to the [MANAGER TITLE]. The role involves leading end-to-end implementations for Mid-Market and Enterprise customers, serving as the primary strategic point of contact throughout configuration and onboarding. The Senior Implementation Manager will drive customer onboarding timelines, project plans, and stakeholder alignment to ensure successful and timely launches. This includes reviewing and aligning complex leave policies and operational workflows within the Tilt platform, partnering cross-functionally with Sales, Customer Success, Leave Success, Product, and Engineering teams, and facilitating customer trainings, onboarding calls, HR readiness sessions, and launch preparation meetings. Post-launch responsibilities include supporting onboarding completion activities, such as first leave plan reviews and transition readiness to Customer Success.

Requirements

• Experience and a proven track record of managing complex SaaS implementations and customer onboarding programs
• Experience working directly with Mid-Market and/or Enterprise HR, Benefits, or Operations stakeholders
• Experience managing multiple customer projects simultaneously while maintaining a high-quality customer experience
• Highly organized and thrive in fast-paced environments where priorities shift quickly
• Exceptional communicator who can lead both strategic conversations and detailed operational discussions
• High levels of empathy and can connect deeply with Tilt’s mission
• Comfortable working in ambiguous environments and know that we need your help to figure things out
• Comfortable using a lot of systems at once, and have the ability to learn software quickly
• Fearlessly flexible and curious; aka you thrive in an environment where we don't have all the answer but are willing to help us figure them out
• Experience working with a startup and/or with a B2B SaaS business
• Must be authorized to work in the US.

Responsibilities

• Leading end-to-end implementations for Mid-Market and Enterprise customers, serving as the primary strategic point of contact throughout configuration and onboarding
• Driving customer onboarding timelines, project plans, and stakeholder alignment to ensure successful and timely launches
• Reviewing and aligning complex leave policies and operational workflows within the Tilt platform
• Partnering cross-functionally with Sales, Customer Success, Leave Success, Product, and Engineering teams to support customer outcomes
• Facilitating customer trainings, onboarding calls, HR readiness sessions, and launch preparation meetings
• Supporting post-launch onboarding completion activities, including first leave plan reviews and transition readiness to Customer Success

Benefits

• Comprehensive medical, dental, and vision benefits paid at 100% for all employees and 50% for dependents.
• 401k + match (100% match on the first 3%, 50% match on the next 2%)
• $50 monthly to spend on “What Matters Most”
• Responsible Time Off - take what you need, when you need it!
• Stock options (ISOs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed