Senior Implementation Engineer

BlackBerry•San Diego, CA

1d•Remote

About The Position

This is a fully remote position requires strong internet connection and access to major airports. About the Role BlackBerry AtHoc is the global leader in networked crisis communication. As a Senior Implementation Engineer, you are the technical face of the company during the implementation phase. You will guide organizations through the transition from purchase to operational readiness, ensuring their system is architected for resilience and high availability.

Requirements

4–7 years in a technical role (Systems Administration, Implementation, or Field Engineering).
Consultative Mindset: Ability to listen to customer needs and translate them into technical requirements.
Conflict Resolution: Calm under pressure, especially when troubleshooting critical systems in high-stakes environments.
Effective Communication: Ability to explain complex technical concepts to non-technical stakeholders.
Ownership: A self-starter who takes responsibility for the customer's technical success from kickoff to Support hand-off.
Windows Server: Advanced administration (registry, services, GMSA, and security policies).
IIS: Experience managing web sites, application pools, and SSL/TLS certificate bindings.
SQL Server: Familiarity with relational databases and the ability to execute basic queries for data verification or table changes, backup and restoration of databases.
Proficiency in PowerShell for automation and API interaction.
Familiarity with JSON, REST APIs, and Identity Management (SSO/Entra ID).
Ability to travel up to 40% as needed for on-site requirements at secure facilities or international locations.

Nice To Haves

Familiarization with Availability Groups preferred.
Hands-on experience with Python.
Bi-lingual (French) is highly desirable.

Responsibilities

Lead the technical configuration of AtHoc cloud instances and perform end-to-end installations on customer-provided infrastructure.
Maintain expert-level configuration and troubleshooting of Windows Server, IIS, and SQL Server.
Develop and maintain PowerShell scripts to automate data imports, deployment tasks, and system health checks.
Configure Microsoft Entra ID (formerly Azure AD)/LDAP synchronizations and SAML 2.0/SSO authentications; utilize REST APIs and JSON payloads for system interoperability.
Utilize SQL queries to assist with data mapping and to verify data integrity during the migration and implementation phases.
Act as a technical advisor to client IT leads, providing best practices for system security hardening and maintenance.