Senior Implementation Engineer

Teleport

About The Position

Teleport, the AI Infrastructure Identity Company, prepares organizations for an AI future by establishing a unified identity layer for infrastructure, with humans, machines, workloads, and AI agents secured cryptographically with a hardware root of trust rather than vulnerable credentials. By replacing fragmented identity and access management systems with Infrastructure Identity, Teleport scales zero trust across cloud and on-prem environments, eliminating the complexity and risk created by identity fragmentation and credential sprawl. Teleport protects infrastructure from identity attacks, accelerates engineering by reducing infrastructure complexity, and secures non-deterministic agentic workflows. Headquartered in Oakland, CA, Teleport operates globally, with industry-leading customers such as Nasdaq, IBM, Doordash, and Elastic. Today's computing environments have too much complexity, too many network boundaries, and too little trust. Complexity slows engineers down and leads to human errors. Complex systems can’t be secure despite the red tape of bureaucracy. We make trusted computing simple. This gives engineers the freedom to move and build a better future. Teleport addresses the overlooked intersection between cybersecurity and infrastructure—an area companies have historically tried to manage through a fragmented mix of tools like PAM, network-centric controls, and fragmented secrets management. This approach was already inefficient, but it fundamentally breaks down in the era of AI. AI changes the landscape in three critical ways. First, non-human, machine, and AI identities now outnumber human ones, driving massive secrets sprawl while worsening anonymity. Second, anonymity is incompatible with AI workloads: these systems are inherently non-deterministic, operate across many services and environments, and therefore require strong identity, continuous trust, and end-to-end visibility to function safely and correctly. Third, the non-deterministic nature of AI makes reliability and scalability non-negotiable—systems must be resilient, observable, and with access control guardrails, because failures and unexpected behavior cannot be handled with static controls or manual intervention. Solving this problem requires a fundamentally different approach: a unified identity layer that spans machines, workloads, humans, and agents. Identity becomes the security control plane that replaces network location and long-lived secrets as the basis of trust. Ephemeral privileges are critical in this model—privileges must be granted just-in-time, limited to the task at hand, and automatically expire, dramatically reducing blast radius in systems where behavior cannot be fully predicted. Finally, real-time intelligence is essential: in fast-moving, AI-driven environments, access decisions must continuously adapt to context, behavior, and system state, rather than relying on static policies defined in advance. Teleport addresses the growing gap between today’s cyber and infrastructure security posture and what modern, AI-driven systems actually require. As AI systems proliferate, attack surfaces and pathways multiply, giving adversaries unprecedented leverage. The result is an inflection point: without re-anchoring security and infrastructure around identity, real-time trust, and ephemeral privileges, the volume and impact of security breaches will only accelerate. We are looking for product-focused systems engineers to work on Teleport itself

Requirements

Bachelor's degree or foreign equivalent in Computer Science, and other closely related degrees. We will accept a 3 or 4 year degree
2 years of experience in the job offered or related technical occupation
2 years in customer-facing software onboarding, software services, solution architecting, or system administration roles
Knowledge of the following in any amount gained via coursework or work experience: Linux administration skills; Hands-on experience with one of the major public cloud providers e.g. AWS, GCP, Azure, Kubernetes; Security principles and technologies including SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC; and software troubleshooting, testing, and debugging skills.

Responsibilities

Independently diagnose and resolve problems in the Teleport product, as well as in the customer environment (eg Dockers, Kubernetes, AWS, Azure, GCP).
Design the customer's architecture and advocate for best practices during the cloud or kubernetes deployment.
Lead technical discussions during all Customer Onboarding sync calls as the primary technical POC.
Create and maintain cloud and kubernetes environments to demo new features.
Maintain a high level of customer satisfaction of account base throughout the onboarding process.
Deploy, test and validate new features and customer issues in kubernetes, cloud and linux environments
Work closely with our Product and Development to document customer use cases and triage customer escalations.
Plan, build and maintain Teleport training for new users to ensure successful migration to the Teleport product.