Senior Implementation Consultant (Foundational)

UpGuard Inc.•Los Angeles, CA

1d•Remote

About The Position

UpGuard is launching a brand-new Professional Services (PS) function and is seeking a foundational hire to help build it. This role involves leading complex enterprise deployments and collaborating with leadership to establish scalable global team operating procedures. The ideal candidate will have a "builder" mindset, thrive in an evolving environment, and possess consultative authority to guide customers toward best practices.

Requirements

5+ years in a B2B SaaS implementation, solutions architecture, or professional services role.
Proven track record of managing concurrent, complex enterprise deployments.
Experience consulting with large-scale organizations (5,000+ employees).
Experience with PSA tools (Rocketlane, Certinia, Productive etc).
Exceptional ability to hold your own with executive stakeholders, push back when necessary, and guide customers toward best practices.
Calm under ambiguity and a desire to improve processes.
Proven ability to read API documentation, design data mappings, and troubleshoot integrations independently.

Nice To Haves

Expertise in GRC.
Experience in cybersecurity, GRC, or Third-Party Risk Management.

Responsibilities

Design and document repeatable implementation methodologies, project plans, and SOPs based on front-line experiences.
Own complex deployments end-to-end, managing client expectations, preventing scope creep, and leading User Acceptance Testing (UAT).
Develop deep expertise in UpGuard's capabilities, designing and troubleshooting complex integrations using REST APIs, webhooks, and third-party systems.
Translate ambiguous client needs into actionable technical specifications and redesign legacy vendor risk workflows.
Build trust with technical audiences and executive sponsors, acting as a liaison between PS, Sales, and Product.