Senior Implementation Consultant (Foundational)

UpGuard•St. Louis, MO

1d•$110,000 - $146,026•Remote

About The Position

We are launching a brand-new Professional Services (PS) function at UpGuard, and this is a Day 1, foundational hire. We aren’t just looking for someone to run an existing playbook; we need an experienced practitioner to help us write it. You will lead complex enterprise deployments while simultaneously working with leadership to build the standard operating procedures that will scale our global team.

Requirements

5+ years in a B2B SaaS implementation, solutions architecture, or professional services role, with a proven track record of managing concurrent, complex enterprise deployments.
Experience consulting with large-scale organizations (5,000+ employees) is required.
Experience with PSA tools (Rocketlane, Certinia, Productive etc)
Exceptional ability to hold your own with executive stakeholders, push back when necessary, and guide customers toward best practices rather than just taking orders.
Proven ability to read API documentation, design data mappings, and troubleshoot integrations independently. You don't need to be a developer, but you need to be technically sharp.

Nice To Haves

Experience in cybersecurity, GRC, or Third-Party Risk Management is highly looked upon favorably, but is not a strict requirement.
The "Builder" Mindset: Calm under ambiguity. You inherently want to leave things better than you found them and thrive in an environment where the playbook is always evolving.

Responsibilities

Design and document repeatable implementation methodologies, project plans, and SOPs based on your front-line experiences.
Own complex deployments end-to-end. Manage client expectations, firmly prevent scope creep, and lead User Acceptance Testing (UAT) to ensure a seamless transition to Customer Success.
Develop deep expertise in UpGuard's capabilities. Design and troubleshoot complex integrations leveraging REST APIs, webhooks, and third-party systems (ITSM, SIEM, SSO).
Translate ambiguous client needs into actionable technical specifications. Redesign legacy vendor risk workflows to leverage UpGuard's automation and industry best practices.
Build trust with both highly technical audiences (IT/SecOps) and executive sponsors (CISOs). Act as the connective tissue between PS, Sales, and Product to feed field insights back into the roadmap.

Benefits

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
18 weeks paid Parental Leave: Irrespective of parenting role
Personal Leave Allowance: This includes sick & carer’s leave
Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: All team members will be provided with top-spec laptops for their role
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
Health Insurance: Health, dental, and vision insurance