Senior Implementation Analyst

Manulife • Waterloo, ON

30d • Hybrid

About The Position

This role is responsible for the implementation of non-complex Group Benefits Clients by providing navigation for Plan Sponsors and Advisors. The role is the subject matter expert in all relevant areas, for ensuring effective implementation of newly sold group benefit policies. Position Responsibilities: Dedicated contact during the implementation, providing clear verbal and written communications that provides value to both the Regional Group Office (RGO) sales staff, Plan Sponsors and Market Sources Ensure sold plan designs can be administered within the technology, processes, procedures, and product offerings utilized within all areas of Group business Evaluate and determine appropriate non-standard risk assessments for non-complex new business Provide analysis and technical support regarding product, pricing, and alternate funding arrangements Engage Group Benefit business internal partners as needed to resolve client requests and issues, escalating to management as necessary Support the RGO in maintaining Plan Sponsor and Market Source relationships by responding to risk, benefit, eligibility and administrative inquiries Actively participating in Group Benefit and Underwriting process and product improvement initiatives Other duties as assigned

Requirements

• In-depth understanding of Group Life and Health concepts and terminology applicable to all markets
• Excellent and extensive knowledge of Manulife Systems
• Excellent knowledge of Word, Excel
• Comfortable with math and applying actuarially approved pricing methodology

Nice To Haves

• Understanding of funding arrangements, risk analysis, and financial reporting
• Strong mathematical aptitude and analytical thinking skills
• Excellent verbal, written, and presentation communication skills
• Demonstrated ability to analyze complex information and develop practical, well‑reasoned solutions
• Highly organized, self‑motivated, and able to manage multiple priorities and competing deadlines
• Strong attention to detail with the ability to maintain accuracy under pressure
• Ability to effectively engage, influence, and communicate with internal partners and external market sources or sponsors
• Comfortable working within tight turnaround times and evolving priorities
• Proven ability to collaborate cross‑functionally while balancing business needs and client expectations
• Creative problem‑solver who delivers thoughtful solutions that meet client needs while maintaining business credibility

Responsibilities

• Dedicated contact during the implementation, providing clear verbal and written communications that provides value to both the Regional Group Office (RGO) sales staff, Plan Sponsors and Market Sources
• Ensure sold plan designs can be administered within the technology, processes, procedures, and product offerings utilized within all areas of Group business
• Evaluate and determine appropriate non-standard risk assessments for non-complex new business
• Provide analysis and technical support regarding product, pricing, and alternate funding arrangements
• Engage Group Benefit business internal partners as needed to resolve client requests and issues, escalating to management as necessary
• Support the RGO in maintaining Plan Sponsor and Market Source relationships by responding to risk, benefit, eligibility and administrative inquiries
• Actively participating in Group Benefit and Underwriting process and product improvement initiatives
• Other duties as assigned

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed