Senior Implementation Analyst

Extend Enterprises, Inc.•New York, NY

1d•Hybrid

About The Position

As the Senior Implementation Analyst, you will play a key role in onboarding new bank partners and managing implementation projects from kickoff through launch. You will coordinate across internal teams including product, engineering, and legal, and external bank stakeholders to ensure our solutions are implemented accurately and efficiently. This role is critical to setting new bank partners up for long-term success. It is highly execution-focused, requiring strong project management, attention to detail, and the ability to translate business, technical, and regulatory requirements into practical implementation plans.

Requirements

4+ years of experience in implementation, project management, operations, consulting, or a client-facing role in a SaaS, fintech, or technology environment
Experience supporting client onboarding, implementations, or cross-functional projects
Exposure to working with external clients or partners and managing deliverables across multiple stakeholders
Demonstrated experience using AI tools to accelerate analysis, improve workflow efficiency, or enhance insight generation.
Ability to manage multiple workstreams, track timelines, and drive tasks to completion with strong attention to detail
Ability to gather, document, and translate business, technical, and regulatory requirements into clear plans
Clear and concise written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders

Nice To Haves

Experience working cross-functionally with teams such as product, engineering, or legal is a plus

Responsibilities

Lead end-to-end onboarding and implementation of new bank partners from kickoff through go-live and ongoing support handoff
Serve as primary point of contact across bank partners to understand workflows, requirements, and support adoption
Develop and manage onboarding plans, timelines, and key milestones across internal teams and stakeholders
Gather and document business, technical, and regulatory requirements to inform implementation approach
Establish servicing procedures, escalation matrices, and operational process flows in partnership with bank servicing and operations teams
Facilitate onboarding sessions, product training, and knowledge transfer to bank teams
Identify risks or gaps early and escalate or propose solutions to ensure smooth launches
Ensure a smooth transition from implementation to ongoing support
Lead implementation of product features and enhancements for new and existing bank partners
Serve as primary coordinator across Product, Engineering, Operations, and partner teams throughout the implementation lifecycle
Coordinate user acceptance testing, internal validation, defect tracking, and issue remediation to support launch readiness
Ensure systems and workflows are configured to support bank-specific use cases
Partner with legal, compliance, and security teams to ensure onboarding requirements are met
Coordinate vendor onboarding processes, including documentation, due diligence, and internal approvals
Track onboarding status across stakeholders and ensure timely completion of requirements
Support internal and external audits by preparing documentation and responding to information requests
Maintain organized records of onboarding, compliance, and audit-related materials
Track key metrics related to onboarding success, product adoption, and partner performance
Analyze onboarding and implementation outcomes to identify trends and improvement opportunities
Provide structured implementation feedback to Product and Engineering based on partner needs and launch learnings
Contribute to improving onboarding processes, documentation, and internal workflows