Senior ICT Business Partner (Advancement and Engagement)

GDG on Campus | University of Sydney•Takoma Park, MD

3d•Hybrid

About The Position

Solve by Talent is partnering with the University of Sydney to recruit a Senior ICT Business Partner – Advancement & Engagement. This is an exciting opportunity to work alongside senior stakeholders across the University's Advancement & Engagement portfolio, helping to optimise key enterprise platforms and deliver technology solutions that strengthen alumni engagement, philanthropy and community partnerships. Joining during an exciting period of ICT transformation, you'll play a key role in connecting business priorities with technology capability, helping shape digital experiences that support the University's long-term strategic goals. The University of Sydney is a leading Australian university undergoing significant ICT transformation. ICT is crucial to achieving the University's academic mission, supporting student success, teaching excellence, and research impact across faculties, disciplines, and research communities. This role involves improving systems and experiences, with strong investment and clear direction, offering a chance to make a visible impact. You will collaborate with senior stakeholders in the Advancement & Engagement portfolio to enhance technology supporting fundraising, alumni engagement, and external partnerships, creating seamless digital experiences.

Requirements

Demonstrated experience as an ICT Business Partner, Technology Business Partner or similar stakeholder-facing role.
Strong experience working with enterprise platforms such as Salesforce and/or Adobe Experience Manager (AEM), ideally supporting Advancement, fundraising, alumni engagement or customer engagement functions.
Proven ability to build trusted relationships with senior stakeholders in complex organisations.
Experience balancing strategic planning with operational delivery.
Knowledge of ServiceNow or similar demand management platforms.
Experience with Microsoft 365 and enterprise collaboration tools.
Demonstrated CRM experience will be highly regarded, together with a strong understanding of digital engagement technologies.
Experience within Higher Education, Government, consulting or other large, complex organisations will be highly regarded.
Interest in emerging technologies, including AI-enabled business solutions, will be advantageous.
Must have unrestricted work rights in Australia for the duration of this employment.
Visa sponsorship is not available for this appointment.

Nice To Haves

Demonstrated CRM experience
Strong understanding of digital engagement technologies
Experience within Higher Education, Government, consulting or other large, complex organisations
Interest in emerging technologies, including AI-enabled business solutions

Responsibilities

Build trusted relationships with senior stakeholders across the Advancement & External Engagement portfolios.
Act as the primary ICT advisor, aligning technology initiatives with business priorities.
Support and optimise enterprise platforms including Salesforce and Adobe Experience Manager (AEM).
Capture, prioritise and manage business demand through ICT governance processes.
Translate business requirements into practical technology solutions.
Identify opportunities to improve digital capability, processes and customer experience.
Partner with ICT delivery teams to ensure successful implementation of technology initiatives.
Contribute to continuous improvement across systems, services and stakeholder engagement.