Senior ICT Business Partner (ISS)

GDG on Campus | University of Sydney•Takoma Park, MD

3d•Hybrid

About The Position

Technology has an important role to play in improving experiences and outcomes for Aboriginal and Torres Strait Islander staff, students and communities. The University of Sydney is seeking a Senior ICT Business Partner, embedded in ICT to work alongside the Indigenous Strategy & Services portfolio, building trusted relationships and translating strategic priorities into practical technology outcomes. Joining at an important time of transformation, you will help strengthen the way Indigenous Strategy & Services engages with ICT and ensure technology priorities are understood, supported and progressed across the University. As Senior ICT Business Partner – Indigenous Strategy & Services, you will become a trusted technology advisor and a key connection point between the portfolio and ICT. Working closely with Indigenous leaders, Associate Deans, academics and professional staff, you will take the time to understand their priorities, challenges and opportunities. You will then connect stakeholders with the right ICT expertise and help shape clear, practical and achievable technology responses. The role combines strategic partnership with operational delivery. You may be working with senior leaders to identify longer-term technology priorities, helping resolve an immediate issue or bringing together ICT teams to progress an initiative. Your focus will be on building confidence, creating clarity and ensuring stakeholder needs are understood throughout the technology lifecycle.

Requirements

Demonstrated experience in an ICT Business Partner or comparable stakeholder-facing role.
A strong record of building trusted relationships in complex organisations.
Highly developed communication, influencing and stakeholder engagement skills.
Experience balancing strategic planning with practical delivery.
Experience managing and prioritising technology demand.
The ability to translate business challenges into achievable technology outcomes.
Demonstrated experience working with CRM platforms such as Microsoft Dynamics.
Knowledge of ServiceNow or similar service and demand management platforms.
Experience with Microsoft 365, SharePoint and collaboration technologies.
Must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply.

Nice To Haves

Experience in higher education, government or another large and complex organisation will be highly regarded.

Responsibilities

Build trusted relationships across the Indigenous Strategy & Services portfolio.
Understand business priorities and translate them into practical ICT requirements.
Manage and prioritise technology demand through established governance processes.
Connect stakeholders with ICT delivery, architecture, service and specialist teams.
Support initiatives from early exploration through to implementation.
Identify opportunities to improve systems, services and business processes.
Act as a senior escalation point for ICT issues and service concerns.
Strengthen the overall experience of engaging with ICT.