Senior HVAC Service Technician

HTS Engineering Ltd. • Austin, TX

4d • $30 - $50

About The Position

The Senior HVAC Service Technician provides service, installation, and maintenance to customers in a defined market with a diverse commercial base. The role covers commercial HVAC systems in new facility setups and existing facility retrofits. Work includes installing, commissioning, troubleshooting, repairing, and starting up systems, as well as performing scheduled and unscheduled preventative maintenance, inspections, site surveys, and customer-requested service, equipment replacement, and system modifications.

The technician serves as a direct customer contact, performs end-to-end testing and servicing on assigned projects, coordinates on-site work with team leaders and customers, and uses software, technology, hand tools, blueprints, and engineering specifications to diagnose and repair systems. The position also includes keeping customers informed, recommending enhancements, upgrades, or replacements, and promoting additional work.

Requirements

• High school diploma or equivalent.
• At least 5 years of HVAC service experience with split systems, packaged systems, DX systems, VRF systems, chillers, pumps, or similar equipment, or an equivalent combination of technical school education and experience.
• Operating and working proficiency with handheld computers such as smartphones and iPads.

Responsibilities

• Represent the Company as a direct customer contact and service products and equipment on assigned projects, identifying, analyzing, diagnosing, and repairing equipment and systems at customer locations.
• Perform end-to-end testing, maintenance, startup, commissioning, and servicing on assigned HVAC projects.
• Coordinate with the team leader and customer to understand on-site installation and repair requirements; examine building layouts, anticipate issues, gather materials, and synchronize on-site work.
• Use software, technology, and hand tools, following blueprints or engineering specifications, to diagnose and repair units and propose retrofits, upgrades, or enhancements to existing systems.
• Maintain high customer satisfaction, meet regularly with customers to understand their needs and preferences, communicate service details and outstanding issues, recommend enhancements, upgrades, or replacements, and promote add-on work.
• Perform scheduled and unscheduled preventative maintenance, inspections, site surveys, and service requests, including equipment replacement and system modifications as needed or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED