SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60060410

State of Florida • Jacksonville Beach, FL

3d • Onsite

About The Position

The Florida Department of Children and Families (DCF)
is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

SENIOR HUMAN SERVICES PROGRAM SPECIALIST - ESS Office of Public Benefits Integrity
This is a professional position in the Special Projects unit that reports directly to the Deputy Chief in Benefit Recovery (BR). The incumbent will ensure the job duties and responsibilities are completed in a timely manner and with a high accuracy rate. It is important for the applicant to display a professional attitude and strong work ethic. Duties include assisting in fraud investigations and provides support in the recovery of funds lost due to waste, fraud, or abuse. Incumbent is qualified to have specified personal information exempt from public record inspection per Florida Statute.

Requirements

• Must be a current Florida DCF employee.
• Must have a minimum of two years (24 months) of Florida DCF ESS experience determining eligiblity for Public Assistance Programs (Temporary Cash Assistance, Food Assistance, Medicaid and Refugee Assistance).
• Must have a minimum of two years (24 months) of OPBI experience establishing Benefit Recovery overpayment claims.
• A valid state-issued Driver's License with access to reliable transportation
• a willingness to travel
• Knowledge of public assistance program objectives and policies; problem-solving techniques; training principles and practices; goal setting techniques; arithmetic.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Skill in operating a personal computer and computer software.
• Ability to conduct fact-finding interviews; accurately prepare and maintain records and reports; work with a diverse range of people; adapt to change; deal calmly and effectively in high stress situations; compose documents or correspondence involving technical information; review and understand complex policies; interpret and apply public assistance policies; prioritize and meet deadlines; establish and maintain effective working relationships; communicate effectively orally and in writing; apply ethical business practices.

Nice To Haves

• Experience with problem-solving techniques within a work group.
• Three (3) or more years working in OPBI as an Investigation Specialist (IS) I (previously ESS II) or higher-level position.
• Experience monitoring and/or reviewing cases for accuracy and correct application of Food Assistance, Cash, and/ or Medicaid policy.
• Proficiency using the FLORIDA system and Microsoft Office Suite

Responsibilities

• Plan, organize, coordinate, and represent the Department's interest in all Fair and Administrative Disqualification Hearings for BR.
• Act on the behalf of BR in presenting direct evidence related to an Intentional Program Violation, Disqualification or claim during these hearings.
• Consult with Hearing Officers and clients regarding Department, State, and Federal policies in reference to the overpayment claim amount, payment history, notices, or error type that caused the overpayment.
• Conduct pre-hearing conferences with the client to ensure all aspects of the overpayment claim, policies used to create the claim, and the hearing procedures are explained in detail.
• Review the claim for accuracy and make any required revisions or voids prior to the scheduled hearing or upon receiving Final Orders from the Office of Appeal Hearings.
• Analyze, prepare, and distribute required evidence to the Office of Appeal Hearings and the overpaid household/client within the allotted time period.
• Researches, reviews, analyzes, and maintains an up-to-date knowledge of the various public assistance program policies, including pertinent statutes, Florida Administrative Rules, and Federal regulations.
• Provide consultation to management staff in interpreting and implementing statewide BR hearings policy and procedures.
• Perform special work assignments and other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed