SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60065645

State of Florida•Fort Myers, FL

5d•Onsite

About The Position

The individual occupying this position is responsible for ensuring that policies and procedures of the ESS Programs are correctly administered within the Region. This is accomplished through data analysis and coordination with Headquarters and Regional Operations staff to ensure that eligibility activities are completed according to current operating procedures. This position may involve some traveling within the region. Facility is a tobacco free environment.

Requirements

Knowledge of the organization’s mission, vision, and functions, and how its social, political, and technological systems work and operate effectively with them.
Develop and maintain data sources for the purpose of running queries and developing reports as needed.
Knowledge of, and experience in, the public assistance programs administered by Economic Self Sufficiency including Temporary Cash Assistance (TCA), Food Assistance (FA), Medicaid (FMED), and Refugee Assistance Program (RAP).
Knowledge of various computer systems used within the ESS Program including FLORIDA, Worker Portal, People First, MES, FLMMIS, ESS Online Data & Reports, ESSI Online Quality Management System and Power BI/Analytics.
Knowledgeable of methods for compiling, organizing, and analyzing data for the purpose of preparing the agency’s business plans, business plan spreadsheets, and other reports as needed.
Organizes work products, sets priorities, determines short or long-term goals and strategies to achieve them.
Monitors and evaluates the outcomes of a problem solution to identify lessons learned or redirect efforts.
Knowledge of program policies and procedures as mandated by federal, state, and local governing agencies.
Demonstrates ability to effectively communicate orally and in writing, to include writing and preparing memorandums, letters, and other official correspondence.
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Knowledge of and ability to use Microsoft Excel, PowerPoint, presentation software and A/V equipment preferred.
Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work.
Four years or more of professional or nonprofessional experience in Human Resources, Staff Development, Contract Management, Project Management, Process Improvement, Data Analysis, or health, social, and economic rehabilitative programs.
OR a bachelor’s degree or higher from an accredited college or university can substitute for the experience.
OR 120 semester hours or 180 quarter hours can substitute for the experience.
Minimum of three years of case processing experience determining eligibility in programs related to Economic Self Sufficiency (ESS) with the Florida Department of Children and Families.
Possess a valid driver license.
Must be able to lift 25lbs or more.
Must be willing to travel.

Nice To Haves

Experience with using Microsoft applications/products such as Word, Excel, PowerPoint, Visio, Project, and/or SharePoint to produce reports, project documents, and process flow diagrams.
Experience related to creating queries and stored procedures in an SQL Database.
Knowledge of computer programming language.
Have at least one-year ESSII or above experience.

Responsibilities

Utilize the Office of Economic Self Sufficiency data systems and applications to include SQL, Power BI/Analytics, and QMS etc. Extract and analyze data, create performance and forecasting reports for the Executive Management and Regional Management Teams.
Provide technical assistance and facilitate systems training to the Regional Management Team and assist with analysis, forecasting and producing related reports.
Compile statistical reports and prepare memos and other correspondence as requested.
Conduct studies and evaluations of Regional and statewide performance in key metrics, identify gaps, deficiencies and or best practices and make recommendations.
Provide quality assurance support by completing various ADHOC reports and delivering findings.
Review and analyze performance data to determine service center and/or region policy and procedural strengths and opportunities.
Coordinate with operations to ensure performance measures are met in each service center through data analysis, case reviews, recommendations, and follow-up.
Provide quality assurance and Operational support and technical assistance through case reviews, completion of ad-hoc reports, casework, and review of data systems.
Develop, interpret, coordinate, and communicate program policies and procedures specific to Region and Operations staff.
Provide correct real time policy and procedural guidance and assistance.
Develop training curriculum or plans, organizes, and conducts pre-service, in-service and policy update training for staff and insures employees have the basic knowledge required to administer a variety of programs.
Plans, organizes, and conducts in-service and policy update training for staff and insures employees have the basic knowledge required to administer a variety of programs.
Assist in the development, implementation and monitoring the annual quality management and assurance plan in conjunction with other Economic self-sufficiency staff.
Collaborates with others or works on teams to accomplish work-related activities and to determine appropriate action or recommend improvements or solutions to problems.
Provide Quality Assurance support, Operational support and technical assistance through case reviews, completion of ad-hoc reports and review of data systems.
Review and analyze performance data to determine policy and procedural strengths and opportunities.
Performs other related duties as required.