Human Services Program Specialist

University of South Florida • Tampa, FL

5h

About The Position

The Florida HIPPY Training and Technical Assistance Center (T&TAC) is housed in FCIC. The T&TAC funds, licenses, trains, supports, and evaluates HIPPY Programs in Florida. Currently, the T&TAC is staffed by a State Director, Associate State Director, Fiscal and Business Team, Learning and Development Team, and Senior Researcher. The Human Services Program Specialist (HSPS) provides essential administrative, operational, and communications support to ensure the efficient functioning of team operations. This position serves as a first point of contact at the office, responds to inquiries, manages correspondence, handles mail and deliveries, and maintains inventories. The HSPS plays a key role in project management and accountability by completing and tracking assigned tasks within the Monday.com platform and ensuring team-wide compliance with weekly reporting deadlines. The HSPS supports mass communication efforts by dissemination of e-blasts, surveys, social media posts, and other statewide communications to the field. The role also provides broad fiscal and operational support, including assistance with invoices, purchase orders, eligibility reviews, cost estimates, procurement documentation, data entry, and logistical preparation for events and training.

Requirements

• This position requires a high school diploma and four years of related experience.
• Appropriate college coursework may substitute at an equivalent rate for the required experience.

Nice To Haves

• Associate degree and experience in Early Childhood Education or Family Services.
• Experience with program management
• Bilingual in English and Spanish is a plus.

Responsibilities

• Administrative Assistance & Front-line Support: Provides general administrative support including answering phone calls and emails, responding to routine inquiries, routing requests to appropriate staff, tracking and troubleshooting reported issues, handling mail and deliveries (campus, USPS, FedEx), and inventorying purchases and supplies.
• Project Management & Accountability: Manages and completes tasks assigned through the Monday.com project management system; provides timely updates on task status; monitors team compliance with updates; and ensures all required team updates are submitted by close of business (COB) each Friday.
• Mass Communication & Field Engagement: Assists with the development, dissemination, and tracking of statewide communications including e-blasts, surveys, social media posts, and other mass communications to the field; supports coordination of messaging and timelines to ensure consistency and timely delivery.
• Operational Support: Provides general operational support including assistance with invoices, purchase orders, eligibility reviews, cost estimates, obtaining quotes, preparing TARs and PCard purchases, data entry, organizing or packing materials, logistics support for events, and other related fiscal and administrative processes.
• Performs additional duties as assigned to support team operations, special initiatives, and emerging programmatic needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED