Senior Human Services Analyst

City of Santa Monica • Santa Monica, CA

3d

About The Position

Supports the Human Services Division by administering programs, monitoring contract and program performance, and ensuring compliance with local, state and federal requirements. Coordinates with City departments, regional partners, City boards and commissions, service providers, and community stakeholders. Leads special projects, conducts research and data analysis, prepares reports and presentations, and responds to public inquiries. Tracks relevant legislation, recommends policy, and procedural updates. May oversee support staff. Classification specification pending Personnel Board approval. In January 2026, the Santa Monica City Council approved the launch of one of the largest locally funded restorative justice initiatives of its kind, establishing a $3.5 million Restorative Justice Fund and a new Restorative Justice Commission. The citywide Restorative Justice Program aims to address historically rooted harm caused by past municipal actions, advancing a priority initiative tied to equity, reconciliation and historic accountability. The program will be guided by three core components: a dedicated fund, a City Council–appointed Restorative Justice Commission to establish eligibility and oversight standards, and independent administration to ensure a fair, transparent and legally sound process. This newly established position will support the work of the commission, coordinate with external partners, and manage related contracts.

Requirements

• Knowledge of: Low-income and vulnerable populations, including people of color, people experiencing homelessness, youth and families, seniors, and people with disabilities.
• Economic and social issues that contribute to poverty and social inequity
• Challenges/barriers faced by vulnerable and disenfranchised households in maintaining housing stability and economic stability and accessing education and other opportunities.
• Available and emerging programs and community issues related to vulnerable and disenfranchised populations
• Best practices in program and project development, implementation and evaluation relating to low-income and vulnerable populations
• Development of and processes associated with Request for Proposals (RFPs)
• Grants and contractual agreement management
• Budget development and management
• Report and grant writing techniques
• Supervisory principles and practices
• Best practices in service delivery, funding sources and other resources relating to serving vulnerable and disenfranchised populations
• Principles of staff training and supervision
• Effective supervisory techniques
• Effective customer service techniques
• Best practices of trauma-informed and asset-based care
• Social and restorative justice programs and best practices
• Ability to: Develop, implement and administer projects and programs that advance the work of the Human Services Division
• Analyze large quantities of data and synthesize major issues and potential solutions, make decisions regarding program development and operations, resource needs and budgetary requirements
• Interpret, explain and apply applicable local, state and federal laws, legislation and regulations pertaining to the work of the Human Services Division
• Analyze and apply federal and local monitoring, reporting performance and audit requirements
• Establish and maintain effective and cooperative working relationships with City employees and a wide variety of individuals, agencies, boards, commissions, community organizations and the general public
• Work with persons from diverse social, cultural, and economic backgrounds as well as a variety of work styles, personalities, and approaches
• Supervise, train and evaluate the work of staff
• Review and analyze program budgets and fiscal reports
• Analyze and solve administrative and budgeting problems
• Prepare analytical reports, including staff reports to Council and Commissions
• Communicate effectively both orally and in writing
• Provide effective customer service
• Maintain accurate records and files
• Skill in: Independent, complex problem solving and analysis
• Dealing with the public
• Working cooperatively with community groups
• Writing reports and correspondence
• Using a personal computer and applicable software applications
• Graduation from an accredited college or university with a bachelor's degree.
• Three years of recent, paid, work experience developing, organizing, evaluating and managing social services programs, providing high level administrative support, and preparing complex analytical reports.

Nice To Haves

• A master's degree in a related field is desirable.

Responsibilities

• Assists in the administration of City-funded programs, including the establishment of funding priorities and recommendations, program design and implementation, and performance evaluation.
• Monitors contract compliance and performance of City-funded social service programs.
• Reviews and assesses audited financial statements from City-funded social service agencies.
• Reviews program performance measures and outcomes.
• Analyzes and interprets program data to generate meaningful conclusions and appropriate recommendations.
• Ensures the City remains in compliance with respect to its contracts with external funding agencies, including state and federal agencies.
• Plans, organizes and directs special programs and projects that advance community priorities and council adopted strategies that enhance civic wellbeing, promote restorative justice, and advocate for marginalized communities.
• Provides technical assistance to service providers on program development, policies and procedures, project budget, documentation and data collection, program outcomes, and other administrative and fiscal areas.
• Works with City divisions, boards and commissions, service providers, other community organizations and members of the public to ensure alignment and the effective coordination of social services consistent with policies adopted by the City.
• Works with regional organizations and coalitions to ensure the coordination of social services delivery, policy and funding across the region.
• Procures and manages consultants engaged by the City.
• Participates in the preparation of a variety of reports including staff reports, fiscal and/or budgetary reports and required federal, state and local plans and reports.
• Conducts complex and/or administrative research, studies and surveys.
• Prepares reports recommending appropriate courses of action for solutions and/or advocacy on issues related to the work of the Human Services Division.
• Makes presentations to boards and commissions, public and non-profit agencies and other community groups on issues related to the work of the Human Services Division.
• Provides staff support to City Commissions and committees as assigned.
• Provides administrative support to the division through participation in team meetings and generates recommendations regarding division programs designs, policies and procedures.
• Researches, analyzes, and interprets data and other information related to social service programs and policies.
• Coordinates the responses and follow-up for public complaints, inquiries, requests and suggestions.
• Ensures that complaints are dealt with in a timely and effective manner.
• Disseminates accurate information regarding the work of the Human Services Division and related community agencies to the public.
• Keeps abreast of new legislation, regulations and policies relevant to division's operations and recommends and/or makes adjustments to division's procedures to ensure compliance.
• Assigns, monitors and reviews work of support staff, as assigned.
• Performs other duties, as assigned.

Benefits

• Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call [phone], TDD [phone] (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior