Sr. Human Resources Generalist

Super Star Car Wash • Phoenix, AZ

4d • Hybrid

About The Position

The Senior Human Resources Generalist is the go-to resource for employee relations, leading investigations and resolving workplace concerns while supporting core HR transactions and daily operations. Working with leaders and HR leadership, this role helps shape people strategies that support business performance, innovation, and organizational agility. It uses data-driven insights and advanced HR expertise to inform decision-making and leadership effectiveness. The role is based at the North Phoenix Support Center and follows a hybrid schedule of three days in the office and two days optionally remote. Only local candidates will be considered.

The position primarily supports the California workforce and focuses on compliance with California labor law, including wage and hour, meal and rest period, and leave requirements. It also supports employee relations across Arizona, California, Colorado, and Texas. The role provides coaching and guidance to managers, advises on compliance and risk mitigation, and partners with HR and business leaders on workforce analytics, employee experience, and HR initiatives.

Requirements

• At least five years of Human Resources Generalist experience.
• At least three years of experience in employee relations and conducting HR investigations.
• Excellent verbal and written communication skills.
• Strong interpersonal, negotiation, and conflict resolution skills.
• Strong organizational skills and attention to detail.
• Effective time management skills, with the ability to meet deadlines and adapt.
• Strong analytical and problem-solving abilities.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• Bachelor's or master's degree in human resources, business administration, or a related field.
• Human resources certification.
• Familiarity with employment laws in Arizona, California, Colorado, and Texas; California experience is strongly preferred.
• Experience with ADP Workforce Now.
• Bilingual English and Spanish.

Responsibilities

• Serve as a primary contact for complex, multi-state employee relations matters across Arizona, California, Colorado, and Texas, leading investigations and resolving workplace concerns.
• Support the California workforce, with a strong focus on compliance with California wage and hour, meal and rest period, and leave requirements.
• Respond to HR policy and procedure questions and advise leaders and employees.
• Maintain detailed records of employee relations cases, trends, and resolutions to inform strategic interventions and policy updates.
• Partner with HR and business leaders to anticipate and address organizational challenges and employee relations issues, using coaching and early conflict resolution to reduce risk and support engagement.
• Coach leaders at various levels to build leadership capability, accountability, and innovation.
• Partner with HR leadership to develop and deliver practical tools that help managers lead change, drive results, promote accountability, and build high-performing teams.
• Guide leaders through sensitive information and difficult or high-stakes conversations with professionalism, empathy, and discretion.
• Work cross-functionally to integrate people strategies with business goals and empower managers to lead effectively.
• Interpret and operationalize employment laws and best practices, championing compliance and ethical leadership.
• Advise leaders on risk mitigation, corrective actions, disciplinary procedures, and terminations with empathy, consistency, and legal accuracy.
• Provide accurate and transparent information in response to HR policy and procedure inquiries.
• Partner with HR leadership to use workforce analytics to identify trends, risks, and opportunities related to engagement and retention.
• Monitor and adapt to HR trends, regulatory developments, and emerging technologies to enhance the employee experience.
• Support the Human Resources team by managing special projects and initiatives that advance organizational goals and HR excellence.

Benefits

• Medical, dental, and vision coverage.
• Short-term disability, long-term disability, and life insurance options.
• 401(k) with company match.
• Free unlimited car washes.
• Accrued vacation time.
• Paid holidays.
• Sick time.
• Tuition reimbursement.
• Onsite gym and showers.
• Free drinks and snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed