SR HUMAN RESOURCES GENERALIST
About The Position
Restaurant Associates is seeking a hospitality-focused Senior HR Generalist to support its multi-unit operation at the Metropolitan Museum of Art in New York City. The operation includes full-service restaurants, lounges, and gourmet food retail spaces. This onsite role provides hands-on HR leadership and support across employee relations, labor relations, recruitment and onboarding, compliance, engagement, and talent development. The position requires bilingual Spanish/English proficiency and prior union or labor relations experience. The ideal candidate is visible, approachable, and engaged with operations leadership and hourly associates, and communicates effectively with senior management and support departments. The Senior HR Generalist supports strategic, tactical, and administrative HR objectives, applying sound employee-relations knowledge and analytical skills to HR initiatives. Responsibilities include coaching associates and managers, handling labor matters, supporting recruitment and onboarding through PeopleHub, ensuring legal and policy compliance, and contributing to training, engagement, diversity, and talent-development initiatives.
Requirements
- Bachelor’s degree in Human Resources or a related field.
- At least 3 years of progressive HR generalist experience with strong employee relations experience.
- Bilingual Spanish/English proficiency.
- Prior union/labor relations experience.
- Working knowledge of federal, New York State, and New York City employment laws and HR practices.
- Strong communication, coaching, investigation, and problem-solving skills.
- Ability to work onsite and maintain a highly visible HR presence with leadership and hourly associates.
- Proficiency with Microsoft Word, Excel, and PowerPoint.
Nice To Haves
- PHR or SHRM-CP certification.
- Experience supporting hospitality, food and beverage, or another high-volume service environment.
- Experience supporting a large, complex, multi-unit organization.
- Experience working within a centralized or shared-services HR model.
- Management or supervisory experience.
- Formal training/facilitation or leadership-development certification.
Responsibilities
- Ensure Company HR-related policies are applied consistently.
- Objectively coach associates and management through complex and difficult issues, provide guidance on appropriate disciplinary action, and assist with onsite investigations.
- Support day-to-day labor relations matters, including collective bargaining agreement administration, grievance handling, and partnership with operations leadership on union-related employee matters.
- Oversee PeopleHub (HRIS) for hourly recruitment and onboarding.
- Maintain and coordinate associate recognition programs.
- Ensure compliance with federal, state, and local laws.
- Regularly run and/or review HR activity reports.
- Support interpretation and feedback processes for internal customer and associate engagement surveys.
- Attend department manager meetings to increase HR visibility, conduct classroom training, provide assistance, and implement HR initiatives.
- Review requests for pay increases or other status changes for internal equity and consistency, and process status change forms.
- Prepare, coordinate, and present HR-related topics and training.
- Lead assigned diversity tasks and corporate diversity activities, including diversity recruiting, retention, and promotion goals.
- Assist in creating Personal Development Plans for associates, as appropriate.
- Participate in the Annual Performance Appraisal process.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Possible paid and/or unpaid time-off benefits in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Career Level
Senior
