Sr. Human Resources Generalist

Super Star Car Wash•Phoenix, AZ

22h•Hybrid

About The Position

The Senior HR Generalist is the primary resource for employee relations, leading investigations and resolving workplace concerns while supporting core HR transactions and daily operations. The role partners with leaders and HR leadership to shape people strategies that support business performance, innovation, and organizational agility, using data-driven insights and advanced HR expertise to inform decisions and strengthen leadership effectiveness. The position is based at the North Phoenix Support Center and follows a hybrid schedule: three days in the office and two days optionally remote. Only local candidates will be considered. The role primarily supports the California workforce, with a strong focus on California labor-law compliance, while also supporting employee relations across Arizona, California, Colorado, and Texas.

Requirements

At least five years of Human Resources Generalist experience.
At least three years of experience in employee relations and conducting HR investigations.
Excellent verbal and written communication skills.
Strong interpersonal, negotiation, and conflict-resolution skills.
Strong organizational skills and attention to detail.
Effective time-management skills and the ability to meet deadlines and adapt.
Strong analytical and problem-solving abilities.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

Bachelor's or master's degree in human resources, business administration, or a related field.
Human resources certification.
Familiarity with employment laws in Arizona, California, Colorado, and Texas; California experience is strongly preferred.
Experience with ADP Workforce Now.
Bilingual English and Spanish.

Responsibilities

Serve as a primary contact for complex, multi-state employee relations matters; lead investigations, resolve workplace concerns, and foster a positive, inclusive culture.
Support the California workforce, with a focus on compliance with California wage-and-hour, meal-and-rest-period, and leave requirements.
Answer HR policy and procedure questions and advise leaders and employees.
Maintain detailed employee-relations case records, trends, and resolutions to inform interventions and policy updates.
Partner with HR and business leaders to anticipate and address organizational challenges and employee-relations issues through coaching and early conflict resolution.
Coach leaders at various levels to build leadership capability, accountability, and innovation.
Partner with HR leadership to develop and deliver tools that help managers lead change, drive results, promote accountability, and build high-performing teams.
Guide leaders in handling sensitive information and difficult conversations with professionalism, empathy, and discretion.
Partner cross-functionally to integrate people strategies with business goals and empower managers to lead effectively.
Interpret and operationalize employment laws and best practices to champion compliance and ethical leadership.
Advise leaders on risk mitigation, corrective actions, disciplinary procedures, and terminations, ensuring empathy, consistency, legal accuracy, and alignment with company values and goals.
Provide accurate and open guidance on HR policies and procedures.
Use workforce analytics with HR leadership to identify trends, risks, and opportunities affecting engagement and retention.
Monitor HR trends, regulatory developments, and emerging technologies to enhance the employee experience.
Support the Human Resources team by managing special projects and initiatives that advance organizational goals and HR excellence.